At a Glance
- Tasks: Manage and settle third party liability claims with thorough investigations.
- Company: Join a leading insurance firm with a focus on client relationships.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Make a real difference by resolving complex claims and supporting clients.
- Qualifications: Experience in liability adjusting and strong negotiation skills required.
The predicted salary is between 40000 - 50000 € per year.
Our Crawford Specialist teams are at the heart of our business: Including our Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events. The role provides flexible working arrangements within our City Centre offices and working from home, along with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of third party Liability claims.
- You’ll establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes.
- Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis.
- Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal Services depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and evidence as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve any problems and collate all necessary details to ensure swift settlement / denial whenever possible.
Qualifications
- We’re looking for talent: Experienced Liability Adjusters ready for your next move.
- ACII/LLB or working towards these qualifications would be great, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.
- Proven ability to handle the full range of EL / PL and Product liability claims including claims involving third party property damage.
- Extensive experience of writing investigation reports.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Good negotiation skills.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
Due to the nature of our work, this role is subject to a satisfactory DBS check.
Senior Liability Adjuster (Product Liability/Recall) employer: Crawford
Crawford offers an exceptional work environment for Senior Liability Adjusters, combining flexible working arrangements with a vibrant City Centre location. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values collaboration and client relationships. Join us to be part of a team that not only prioritises professional development but also fosters a sense of community and purpose in handling meaningful claims.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Liability Adjuster (Product Liability/Recall)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in liability claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Liability Adjusters. Practise your responses, focusing on your experience with EL/PL claims and how you’ve handled complex cases in the past.
✨Tip Number 3
Showcase your negotiation skills! During interviews, share specific examples of how you've successfully resolved disputes or settled claims efficiently. This will highlight your ability to put clients first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Liability Adjuster (Product Liability/Recall)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Liability Adjuster role. Highlight your experience with EL/PL claims and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in handling liability claims and how you’ve built client relationships.
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any errors or missing information. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of employers' liability and public liability claims. Be ready to discuss specific cases you've handled, focusing on your investigative process and how you established liability. This will show that you have the practical experience needed for the role.
✨Showcase Your Client Relationship Skills
Since client relationships are key in this role, prepare examples of how you've successfully managed client interactions in the past. Highlight any instances where you’ve gone above and beyond to meet SLAs and KPIs, as well as how you’ve contributed to business development opportunities.
✨Demonstrate Attention to Detail
Attention to detail is crucial in handling claims. During the interview, be prepared to discuss how you ensure thoroughness in your investigations and reporting. You might even want to bring a sample report (with sensitive info redacted) to showcase your writing skills and meticulous approach.
✨Be Ready for Technical Questions
Expect questions about your technical knowledge within the adjusting arena and your familiarity with scoping software. Brush up on the tools you’ve used and be ready to explain how they’ve helped you in your previous roles. This will demonstrate your readiness to hit the ground running.
