At a Glance
- Tasks: Manage subsidence claims and ensure quick mitigation actions are taken.
- Company: Dynamic insurance firm focused on innovative solutions and customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on personal development and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in insurance claims handling and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Description
Mitigation (removal or management of trees and vegetation) is a vital part of the subsidence process; reducing claim spend by avoiding the need to underpin and reducing durations through prompt action (particularly when trees are owned by Neighbours or third parties.) The role is primarily aimed at making sure appropriate mitigation is carried out as quickly as possible; with claims closely managed and tracked to ensure successful recovery of the outlay of costs from Third Parties & Local Authorities.
Responsibilities
- Review files to ensure correct levels of site investigations ordered.
- Track and review ongoing monitoring programmes.
- Enter a dialogue directly with Third Parties & Local Authorities as needed.
- Review files &/or undertake land registry searches to correctly identify the relevant tree owners (Policyholder, Neighbour, Third Party) and confirm whether any statutory controls apply (i. e.
Tree Preservation Order or Conservation Area).
- Identify if there is a potential recovery action.
- Enter a dialogue with the tree owner to get appropriate mitigation undertaken promptly.
- Build & develop good working relationships with Solicitors
- Build relationships with our Arboricutlural Suppliers and Local Authority Tree Officers in order to effectively progress claims.
- Ensure accurate pipeline reports are maintained.
- Confirm key decisions or chasing action in writing using standard letters.
- Follow process to carefully diary and escalate claims to ensure Service Level Agreements are met.
- Deal with day to day telephone queries within agreed service criteria.
- Ensure work is prioritised effectively & ensure personal targets are met.
- Review file on completion of mitigation, noting any outstanding issues or difficulties for the Case Owner to progress.
Qualifications
Essential
- Previous/ current experience in handling insurance claims from cradle to grave
- Strong customer service experience within call handling
- Excellent verbal and written communication skills, to convey technical information concisely.
- Stakeholder management experience
- Enjoys being a team player and openly shares knowledge and skills with others.
- Shows empathy to customers and distils confidence through technical expertise.
- Demonstrates personal integrity in a way which is consistent with the Company’s core values.
- Demonstrates a ‘can do’ attitude and is solution orientated to focus on systems improvement.
- High learning capacity to build on technical knowledge.
- Adaptive to change and shows a flexible attitude to meet the needs of the customer
- Good organisational and time management skills; to co-ordinate and deliver on a variety of actions concurrently, delivering every time to high standards.
- Well-developed interpersonal skills to build rapport and manage customer expectations.
- Good problem-solving skills to initiate resolution.
- Strong negotiation skills
Desirable
- Subsidence, Mitigation or Recovery claims handling experience
- Insurance qualification to Certificate level - Cert CII &/or Cert CILA preferable, or commitment to achieve an insurance qualification to Certificate level – Cert CII/Cert CILA.
- General knowledge of Building Construction.
Subsidence- Mitigation & Recovery Handler in Nottingham employer: Crawford
As a Resiliency & Recovery Manager, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company fosters a culture of continuous learning and professional development, offering employees the chance to enhance their skills while working on cutting-edge recovery solutions. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Subsidence- Mitigation & Recovery Handler in Nottingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Crawford). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Crawford. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Subsidence- Mitigation & Recovery Handler in Nottingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Crawford.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Crawford. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Crawford
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Crawford to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Crawford, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Crawford's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
