At a Glance
- Tasks: Manage your own caseload of Liability claims and negotiate swift resolutions.
- Company: Join Crawford, the UK's largest team of dedicated Liability adjusters.
- Benefits: Enjoy study support, career development, and a rewarding work environment.
- Other info: Great opportunities for growth into a field-based Adjuster role.
- Why this job: Make a real difference by helping clients navigate their claims with trust and respect.
- Qualifications: Experience in claims management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.
Responsibilities
- We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value.
- You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.
- You’ll need to gather all relevant evidence and understand full details of policy cover, ensuring the customer is aware of liability with the ability to explain this in a non-technical and non-bias approach.
- Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.
- This is a truly rewarding role with scope to develop into a field based Adjuster, with additional study support and career development opportunities available to you.
Qualifications
- We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customers and clients in providing a first class claims service.
- You’ll ideally have some Liability claims exposure; however, applications are very welcome from strong candidates with different claims backgrounds too.
- Additionally, we’d like you to have an insurance qualification such as CII or equivalent, although study support is available.
- Experience of end to end caseload management.
- Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment.
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Maintain awareness of Business Continuity programme and role within it.
- Excellent customer service, organisational & communication skills.
TPA Liability Claims Handler in Milton Keynes employer: Crawford
Crawford is an exceptional employer, offering a dynamic work environment where you can thrive as a TPA Liability Claims Handler. With a strong focus on employee growth, we provide comprehensive study support and career development opportunities, ensuring that you can advance your skills and progress into field-based roles. Our innovative approach to claims management, combined with a culture of trust and respect, makes Crawford a rewarding place to work, especially in our conveniently located offices across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land TPA Liability Claims Handler in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Liability claims. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Highlight how you've successfully managed claims and built client relationships – this will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace TPA Liability Claims Handler in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the TPA Liability Claims Handler role. Highlight any relevant experience in claims management and customer service, and don’t forget to mention any insurance qualifications you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Be sure to mention your understanding of liability claims and your approach to client relationships. We love a personal touch!
Showcase Your Communication Skills:Since this role involves liaising with clients and third parties, it’s crucial to demonstrate your communication skills. Whether it’s in your CV or cover letter, give examples of how you’ve effectively communicated complex information in a clear and friendly manner. We appreciate clarity and professionalism!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company culture there. Let’s get started on this journey together!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of Liability claims, especially Employers and Personal Liability. Be ready to discuss specific cases you've handled or studied, as this will show your understanding of the role and your ability to manage a caseload effectively.
✨Showcase Your Communication Skills
Since you'll need to explain complex policy details in a simple way, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family where you explain insurance concepts without jargon. This will help you demonstrate your excellent communication skills during the actual interview.
✨Prepare for Negotiation Scenarios
Negotiation is key in this role, so think about past experiences where you've had to negotiate or resolve conflicts. Prepare examples that highlight your ability to manage pushbacks and reach swift resolutions, as this will be crucial to impressing your interviewers.
✨Understand the Company Culture
Research Crawford's values and mission. Understanding their approach to client relationships and service delivery will allow you to tailor your answers to align with their culture. This shows that you're not just interested in the job, but also in being a part of their team.
