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- Tasks: Enhance customer experience by effectively handling complaints and collaborating with clients.
- Company: Dynamic customer service solutions provider based in Manchester.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous experience in customer service or complaints handling is essential.
- Other info: Join a supportive team focused on delivering exceptional customer care.
The predicted salary is between 28800 - 43200 £ per year.
A customer service solutions provider in Manchester is seeking a Customer Care Champion to enhance customer experience by effectively handling complaints. The ideal candidate will manage sensitive complaints, work collaboratively with clients and colleagues, and maintain accurate records.
Previous experience in a customer service or complaints handling environment is essential. This full-time role offers a hybrid working model and requires strong communication skills and attention to detail.
Insurance Complaints Specialist – Customer Care in Manchester employer: Crawford
Contact Detail:
Crawford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Complaints Specialist – Customer Care in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your soft skills! In customer care, communication and empathy are key. During interviews, share examples of how you've handled sensitive complaints and worked collaboratively with clients and colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Insurance Complaints Specialist – Customer Care in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaints handling. We want to see how you've tackled sensitive issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Insurance Complaints Specialist role. Share your passion for enhancing customer experience and how you can contribute to our team.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors – attention to detail matters!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crawford
✨Know Your Stuff
Before the interview, brush up on your knowledge of customer service principles and complaints handling. Familiarise yourself with common issues in the insurance sector and think about how you would resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you turned a negative experience into a positive one. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Detail-Oriented
Attention to detail is crucial for an Insurance Complaints Specialist. Bring along examples of how you've maintained accurate records or handled sensitive information in previous roles. This will demonstrate your ability to manage important data responsibly and accurately.
✨Collaborate and Connect
This role requires working closely with clients and colleagues, so be prepared to discuss your teamwork experiences. Share stories that highlight your ability to collaborate effectively, resolve conflicts, and build relationships. This will show that you’re not just a lone wolf but a team player who values collaboration.
