At a Glance
- Tasks: Manage and settle property claims, ensuring client satisfaction and efficient resolution.
- Company: Dynamic insurance firm focused on innovative solutions and client relationships.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on personal development and career advancement.
- Why this job: Make a real difference by helping clients through challenging situations with empathy and expertise.
- Qualifications: Experience in loss adjusting or high-value claims handling; ACII or CILA qualification preferred.
The predicted salary is between 40000 - 50000 € per year.
Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k.
- These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution.
- Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- We’re looking for talent: Experienced Adjusters who enjoy providing solutions.
- Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role.
- ACII or CILA qualified, however candidates who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
General Property- Commercial & Domestic Loss Adjuster in Manchester employer: Crawford
As a leading employer in the insurance sector, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee growth and development. Our home-based General Property team offers flexibility and autonomy, allowing you to manage your own mixed claims portfolio while enjoying the benefits of regular regional travel. With a commitment to professional qualifications and a collaborative environment, we empower our employees to excel in their roles and build meaningful relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land General Property- Commercial & Domestic Loss Adjuster in Manchester
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to loss adjusting. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle claims.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We want to hear about specific instances where you’ve tackled complex claims and how you’ve put yourself in the policyholder's shoes to find solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace General Property- Commercial & Domestic Loss Adjuster in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your previous loss adjusting or claims handling experience, and don’t forget to mention any relevant qualifications like ACII or CILA.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've handled complex claims and built client relationships in the past.
Showcase Your Attention to Detail:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send, as this reflects your professionalism and thoroughness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially those up to £100k. Be ready to discuss specific examples from your past experience where you've successfully handled complex claims. This will show that you understand the nuances of the role and can relate to the policyholders' situations.
✨Demonstrate Your Client Relationship Skills
Since client relationships are key in this role, prepare to share examples of how you've built and maintained strong relationships with clients or brokers. Think about times when you've gone above and beyond to ensure client satisfaction, as this will highlight your proactive approach.
✨Show Off Your Attention to Detail
Attention to detail is crucial for a Loss Adjuster. During the interview, be prepared to discuss how you ensure thoroughness in your work. You might want to mention specific tools or processes you use to keep track of claims and ensure all necessary information is collated accurately.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would handle various claim situations, especially those that may involve pushback from clients. Practising these scenarios can help you articulate your thought process clearly during the interview.
