To handle a mixed portfolio of property, high net worth , major loss and complex and other technical claims; split between domestic and commercial, and typically complex claims with a value of between £50k to £100k+.
The Adjuster will be part of the Major and Complex Loss Division and will report via the relevant Regional Director or Adjuster Manager.
Responsibilities
- Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development.
- Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
- Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
- Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate.
- Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
- Calculating and agreeing settlement of claims, and preparing final reports
- Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
- Identifying and developing business opportunities for self and team.
Qualifications
- Ability to work on own initiative and as part of a team and demonstrate attention to detail
- Excellent customer service and communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
- Flexible approach – the job holder will be required to travel throughout the UK
Essential
- Extensive experience of property or similar claims
- Experience of excellent relationship management with clients
- ACILA qualified or significant progress towards.
Desirable
- Dip CII or ACII qualification
- Customer focused - providing quality service to both internal and external customers
- Team focused – collaborative mindset and working with colleagues throughout the organisation
- Reactive – responding to daily workloads as dictated by customer requirements
- Proactive – making sure KPI’s and SLA’s are met as well as fee targets
- Experience of MS Office including Outlook, Word, Excel and claims management systems
Major & Complex Loss - Mid Market Adjuster employer: Crawford
As a Resiliency & Recovery Manager, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company fosters a culture of continuous learning and professional development, offering employees the chance to enhance their skills while working on cutting-edge recovery solutions. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, and your career can flourish.
