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- Tasks: Manage and settle third party Liability claims with thorough investigations and client support.
- Company: Join a leading insurance firm with a focus on client relationships and professional growth.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for personal qualifications.
- Other info: Dynamic role with travel opportunities and a focus on career development.
- Why this job: Make a real difference by resolving claims and supporting clients in their time of need.
- Qualifications: Experience in Liability Adjusting; ACII/LLB or equivalent experience preferred.
The predicted salary is between 50000 - 60000 £ per year.
Our Crawford Specialist teams are at the heart of our business: Including our Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events. The role provides flexible working arrangements within our City Centre offices and working from home, along with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of third party Liability claims.
- You’ll establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes.
- Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis.
- Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal Services depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and evidence as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve any problems and collate all necessary details to ensure swift settlement / denial whenever possible.
Qualifications
- We’re looking for talent: Experienced Liability Adjusters ready for your next move.
- ACII/LLB or working towards these qualifications would be great, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.
- Proven ability to handle the full range of EL / PL and Product liability claims including claims involving third party property damage.
- Extensive experience of writing investigation reports.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Good negotiation skills.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
Due to the nature of our work, this role is subject to a satisfactory DBS check.
Senior Liability Adjuster (London) employer: Crawford
Contact Detail:
Crawford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Liability Adjuster (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in liability claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Liability Adjusters. We recommend practising your responses with a friend or in front of a mirror to boost your confidence and ensure you highlight your relevant experience.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, like investigation reports or case studies, to demonstrate your expertise during interviews. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Liability Adjuster (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Liability Adjuster role. Highlight your experience with EL/PL claims and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past work that relate to the responsibilities mentioned in the job description.
Showcase Your Attention to Detail: Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of employers' liability and public liability claims. Be ready to discuss specific cases you've handled, focusing on your investigative approach and how you established liability. This will show that you’re not just familiar with the theory but have practical experience too.
✨Demonstrate Client-Centric Thinking
During the interview, highlight your understanding of client needs and how you prioritise their concerns. Share examples of how you've built strong relationships with clients and brokers, and how you’ve managed SLAs and KPIs effectively. This will demonstrate that you can put yourself in the customer's shoes, which is crucial for this role.
✨Showcase Your Attention to Detail
Since attention to detail is essential in this role, prepare to discuss how you ensure thoroughness in your investigations and reporting. Bring up specific instances where your meticulous nature led to successful claim resolutions or helped avoid potential issues.
✨Be Ready for Technical Questions
Expect questions about your technical knowledge and experience with scoping software and handheld devices. Brush up on the tools you’ve used in the past and be prepared to explain how they’ve aided your work. This will show that you’re not only experienced but also tech-savvy, which is a big plus.