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For Companies At a Glance
- Tasks: Manage and settle property claims, ensuring client satisfaction and efficient resolution.
- Company: Join a leading insurance firm with a focus on client relationships and support.
- Benefits: Home-based role with travel opportunities and a chance to make a real difference.
- Other info: Dynamic work environment with opportunities for personal qualification growth.
- Why this job: Be the hero for clients during challenging times and develop your negotiation skills.
- Qualifications: Experience in loss adjusting or high-value claims handling is essential.
The predicted salary is between 40000 - 50000 £ per year.
Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k.
- It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and working towards a resolution.
- Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- We’re looking for talent: Experienced Adjusters who enjoy providing solutions.
- Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role.
- ACII or CILA qualified, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
General Property- Commercial & Domestic Loss Adjuster in London employer: Crawford
Contact Detail:
Crawford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Property- Commercial & Domestic Loss Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to loss adjusting. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle claims.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve resolved complex claims or improved client relationships. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Property- Commercial & Domestic Loss Adjuster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your previous loss adjusting or claims handling experience, and don’t forget to mention any relevant qualifications like ACII or CILA.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've successfully managed property claims and built client relationships in the past.
Showcase Your Attention to Detail: Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send, and consider using bullet points to make your achievements stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific types of cases you might handle. Be ready to discuss your previous experiences with complex claims and how you approached them. This will show that you understand the role and can bring valuable insights.
✨Demonstrate Empathy
Since this role involves putting yourself in the shoes of policyholders, prepare examples of how you've handled sensitive situations in the past. Highlight your ability to empathise with clients and resolve their issues calmly and tactfully. This will showcase your client relationship skills.
✨Familiarise Yourself with Industry Standards
Make sure you're well-versed in FCA procedures and TCF initiatives. Being able to discuss these topics confidently will demonstrate your extensive knowledge of the insurance market and your commitment to compliance and quality standards.
✨Showcase Your Negotiation Skills
Prepare to discuss scenarios where you've had to negotiate effectively, whether it's arranging appointments or addressing pushback on settlements. Highlighting your negotiation skills will be crucial, as they are key to managing client expectations and ensuring smooth claims handling.