Insurance Claims Handler (Glasgow)

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities

• Support Adjusters in the management of a varied portfolio of property insurance claims.
• Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
• Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
• Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.
• Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
• Maintain accurate claim records and ensure service level agreements are met.

Qualifications

Essential:

• Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.
• Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
• A positive, initiative-taking and customer-focused approach.
• Strong organisational skills with the ability to manage competing priorities effectively.
• High level of diligence and commitment to delivering quality outcomes.
• Ability to work both independently and collaboratively within a team environment.

Desirable:

• Previous experience handling property claims, including domestic and/or commercial claims.

• Understanding of policy coverage and claims investigation processes.

• Experience of working within a customer service-driven environment.

• Progress towards, or interest in obtaining, relevant insurance qualifications.