Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and support domestic insurance claims, ensuring swift resolutions and excellent customer service.
- Company: Join a global leader in the insurance industry with a focus on personal development.
- Benefits: Full exam support, promotional opportunities, and a fully inclusive culture.
- Why this job: Make a real impact by resolving complex claims and helping customers in need.
- Qualifications: Experience in claims handling or a similar commercial background is preferred.
- Other info: Enjoy a hybrid work environment with a supportive team and career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Our Internal Adjuster opportunities are ideal to progress your career within a well-established and highly successful Global organisation. We also offer personal development with full exam and study support, promotional opportunities and a fully inclusive culture. In return for your commitment, we’ll provide you with the knowhow and support so you’ll become a subject matter expert, providing a first class service to our customers. You will also be working on a rotating shift pattern between 8am – 6pm (Monday – Friday).
Responsibilities
- Working in partnership with our Loss Adjusters in the field, you’ll be proactively handling and supporting a varied caseload of Domestic claims up to £50K in value.
- A large part of the work is agreeing mitigation on losses at first notification of loss (FNOL) as required, using your judgement, knowledge and experience to gather all evidence and determine the best possible outcome.
- When required, you’ll book appointments for our Property Adjusters, providing support with all relevant information beforehand.
- Some claimants may require alternative accommodation, so you’ll ensure the reduction of claims lifecycles to reduce costs by proactive management and challenge building scopes and variations when required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- We’re looking for talent: experienced claims experts who relish challenges and provide solutions.
- Previous property claims handling experience is an advantage, but we’d like to hear from you if you have a similar commercial background.
- Extensive knowledge of Domestic claims with the ability to confidently deal up to the value of £50K.
- Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements.
- Strong Customer Skills.
- Good communication skills with all stakeholders.
- Highly experienced in resolving difficult & complex claims.
- Ability to communicate effectively and persuasively including report writing.
- Ability to work in a structured manner to drive for quality.
- High personal standards of service delivery as a core skill.
- Ability to empathise and communicate at all levels.
- Evidenced ability to plan and organize workload.
- Technical competence and experience of handling property losses up to an agreed value.
Due to the nature of our work, this role is subject to a satisfactory DBS check.
Insurance Claims Handler in Glasgow employer: Crawford
Contact Detail:
Crawford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Handler in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work as claims handlers. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about your past experiences and how they relate to the role. We want you to showcase your problem-solving skills and customer service expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Insurance Claims Handler in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Claims Handler role. Highlight your relevant experience, especially in handling domestic claims and any customer service skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Don’t forget to mention your ability to negotiate and resolve complex claims – that’s music to our ears!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it’s through clear writing or structured information, we want to see how you can effectively engage with stakeholders and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of domestic claims, especially those up to £50K. Be ready to discuss specific cases you've handled and how you approached them. This will show your expertise and confidence in the field.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples that highlight your ability to negotiate and resolve complex claims. Think about times when you effectively communicated with stakeholders or wrote reports that made a difference.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified issues and implemented solutions to ensure swift settlements.
✨Emphasise Your Customer-Centric Approach
This role requires a high standard of service delivery, so think of examples where you went above and beyond for customers. Highlight your empathy and ability to communicate at all levels, as this will resonate well with the interviewers.
