At a Glance
- Tasks: Lead and mentor a team in managing diverse property claims while ensuring quality control.
- Company: Join a leading property claims solutions provider with a focus on teamwork and innovation.
- Benefits: Home-based role with travel, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on training and development.
- Why this job: Make a real impact by solving complex claims issues and enhancing customer satisfaction.
- Qualifications: Experience in loss adjusting, strong communication skills, and a full UK driving licence.
The predicted salary is between 45000 - 55000 £ per year.
Property Claims Solutions sits at the core of our business, managing a diverse portfolio of property claims ranging from minor incidents to complex losses. As a Technical Adjuster, you will work alongside a team of Adjusters reporting into the Technical Operations Manager. You will provide technical leadership and quality oversight. This is a home-based role with regional travel as required.
Responsibilities
- You will have responsibility for technical oversight, quality control and mentoring within a team of Adjusters in the handling and settling of a mixed caseload of property claims, up to the value of £100K varying in complexity.
- You will also retain a small caseload while providing technical support and direction to colleagues.
- In conjunction with other Technical Adjusters, you will identify and contribute to the delivery of training within the team, working alongside learning and development stakeholders across the business.
- Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues across different business areas, such as Crawford Contractor Connection, Major & Complex Loss, so attention to detail is essential to ensure each step of the claims process is as thorough as possible.
- Your experience will ensure the identification and removal of process barriers enabling swift and fair resolution of claims issues.
- Having the ability to investigate root causes, provide informed decisions and take appropriate action will promote efficient and effective claim handling ultimately delivering the best customer outcomes.
Qualifications
- We are seeking experienced professionals who thrive on problem-solving and delivering exceptional customer outcomes.
- The ideal candidate will bring:
- Essential:
- Previous experience in loss adjusting or commercial/domestic claims handling
- Strong technical knowledge within the adjusting and claims environment
- Extensive knowledge and understanding of FCA/FOS procedures
- Strong communication skills (verbal/written)
- Strong IT skills
- Full UK driving licence
- Flexibility to travel
- Desirable:
- ACII/ACILA qualified or working towards
- Proven and proficient working knowledge of scoping software and handheld device use
- Understanding of Client SLA compliance, productivity, and quality requirements
Due to the nature of our work, this role is subject to a satisfactory DBS check.
General Property- Technical Adjuster employer: Crawford
As a Resiliency & Recovery Manager, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company fosters a culture of continuous learning and professional development, offering employees the chance to enhance their skills while working on cutting-edge recovery solutions. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land General Property- Technical Adjuster
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Crawford). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Crawford. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace General Property- Technical Adjuster
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Crawford.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Crawford. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Crawford
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Crawford to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Crawford, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Crawford's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
