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- Tasks: Manage and settle property claims, ensuring client satisfaction and efficient resolution.
- Company: Dynamic insurance firm focused on innovative claims solutions.
- Benefits: Home-based role with travel, competitive salary, and opportunities for professional growth.
- Other info: Join a team that values client relationships and offers excellent career progression.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting or high-value claims handling is essential.
The predicted salary is between 40000 - 50000 £ per year.
Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k.
- It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and working towards a resolution.
- Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- Experienced Adjusters who enjoy providing solutions.
- Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role.
- ACII or CILA qualified, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
Commercial & Domestic Loss Adjuster - Midlands employer: Crawford
Contact Detail:
Crawford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Domestic Loss Adjuster - Midlands
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to loss adjusting. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle claims.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve resolved complex claims or improved client relationships. We want to see how you put yourself in the policyholder's shoes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Commercial & Domestic Loss Adjuster - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the role of a Commercial & Domestic Loss Adjuster. Highlight your previous loss adjusting or claims handling experience, and don’t forget to mention any relevant qualifications like ACII or CILA.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled complex claims and built client relationships in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. You might even want to include a brief example of how your meticulous nature has helped resolve a claim efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially those up to £100k. Understand the nuances of different types of claims and be ready to discuss how you've handled similar situations in the past. This will show that you’re not just familiar with the process but also have practical experience.
✨Showcase Your Client Relationship Skills
Since client relationships are key in this role, prepare examples of how you've successfully managed client interactions in previous positions. Think about times when you’ve resolved conflicts or improved client satisfaction. This will demonstrate your ability to put yourself in the policyholder's shoes.
✨Highlight Your Attention to Detail
Given the importance of thoroughness in claims handling, be ready to discuss how you ensure accuracy in your work. Bring up specific tools or methods you use to keep track of details and how you’ve navigated complex claims processes in the past.
✨Demonstrate Your Negotiation Skills
Prepare to talk about your negotiation experiences, especially in challenging situations. Whether it’s arranging appointments or dealing with pushback on settlements, having a few solid examples will show that you can handle tough conversations with tact and professionalism.