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- Tasks: Assist in handling property claims and support external adjusters for efficient settlements.
- Company: Dynamic insurance company focused on customer satisfaction and ethical practices.
- Benefits: Competitive salary, opportunities for study, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them through the claims process.
- Qualifications: Experience in property claims is a plus; commitment to learning is essential.
- Other info: Collaborative team culture with opportunities for career growth and development.
The predicted salary is between 30000 - 40000 £ per year.
To pro-actively assist external adjusters with handling claims domestic and commercial in a manner that supports efficient and effective settlement for the policy holder. To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages. To efficiently enhance the day to day work of the loss adjusters by keeping a healthy balance of communication between all parties.
Responsibilities
- To deliver a first class end to end claims handling service – assisting the handling adjusters with progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values.
- To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes.
- To really understand what matters to the customer and put this first - agree visit details and sticking to a strict SLA, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc.
- To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience.
- To ensure that time spent adds value to the claims life cycle – undertake value work to actively progress claim, control costs and reduce indemnity spend.
- To take sole responsibility for every claim personally handled – ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow.
- To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service.
- To capture feedback and continuously look for systems improvement to enhance the overall claims handling process.
- To promote the Company’s ethics and values and focus on first principles of getting it right for the customer.
Qualifications
- Occasional travel to other UK offices may be required.
- Post holder will be required to liaise with internal colleagues and external stakeholders– Policy Holders, Clients, Brokers, Suppliers.
- Previous experience in handling any Property Claims is advantageous.
- Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge.
- Sound technical knowledge of principles of insurance and insurance products and services.
- General knowledge and understanding of insurance regulation and laws which affect insurance practice.
- Knowledge of the claims handling process.
General Property- Internal Adjuster employer: Crawford Legal Advokatfirma As
Contact Detail:
Crawford Legal Advokatfirma As Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Property- Internal Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with property claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of insurance principles and claims handling processes. We want you to be able to showcase your expertise and how it aligns with the company's values during those crucial conversations.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—share specific examples of how you've added value in previous roles. This will show potential employers that you understand what matters to customers and how to enhance their journey.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand right from the start.
We think you need these skills to ace General Property- Internal Adjuster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in handling property claims. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Customer Focus: Since this role is all about enhancing the customer journey, share examples of how you've put customers first in previous roles. We love candidates who understand the importance of communication and support!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crawford Legal Advokatfirma As
✨Know Your Claims Inside Out
Make sure you brush up on the claims handling process and the specific types of property claims you'll be dealing with. Familiarise yourself with common issues and resolutions, as well as the relevant insurance regulations. This will show your potential employer that you're not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated with clients or colleagues in the past, especially in challenging situations. This will highlight your ability to keep everyone informed and engaged throughout the claims process.
✨Emphasise Customer-Centric Thinking
The job is all about enhancing the customer journey, so be ready to discuss how you prioritise customer needs. Think of specific instances where you've gone above and beyond for a customer or resolved an issue efficiently. This will illustrate your commitment to putting the policyholder first, which aligns perfectly with the company's values.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding blockages in the claims process. Be prepared to share examples of how you've identified root causes and implemented solutions in previous roles. This will demonstrate your proactive approach and ability to enhance the overall claims handling process.