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For Companies At a Glance
- Tasks: Handle high-value Construction and Engineering claims, both in the UK and overseas.
- Company: Join a dynamic team focused on delivering quality service in the insurance sector.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be part of a collaborative culture that values customer focus and personal growth.
- Qualifications: Strong communication skills and ACII/ACILA qualification preferred; experience in Contractors All Risks claims is essential.
- Other info: Opportunity to build valuable business connections and enhance your career in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Position Summary
• To handle a mixture of high value Construction and Engineering claims.
• Investigations may be UK based or overseas.
• Drive, maintain and enhance business connections.
Functional Knowledge
• Customer focused.
• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPIs and SLAs are met.
• Handle and co-ordinate complaints and compliments.
• Achievement of targets.
• Competent use of technology.
General Background, Experience & Professional Qualifications
• Strong communication skills both written and verbal.
• Excellent customer service, organisational & communication skills.
• ACII and /or ACILA qualification.
• Experience of Contractors All Risks claims (CAR)
Key Responsibilities
• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
Maintain awareness of Business Continuity programme and role within it.
Behaviours
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally.
Skills
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
In Addition
The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
Need help finding the right job?
UK- ICE- Senior Loss Adjuster (CAR) employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- ICE- Senior Loss Adjuster (CAR)
✨Tip Number 1
Network with professionals in the construction and engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues and clients, which can help you gain insights into the role and the company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in Contractors All Risks claims. This knowledge will not only enhance your understanding but also demonstrate your commitment and expertise during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value claims in the past. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the Senior Loss Adjuster role.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews or discussions with peers. Being able to convey complex information clearly and effectively is key in this role, so practice articulating your thoughts on claims management.
We think you need these skills to ace UK- ICE- Senior Loss Adjuster (CAR)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling Construction and Engineering claims, particularly Contractors All Risks (CAR). Emphasise your communication skills and customer service experience, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed claims or built client relationships in the past.
Showcase Relevant Qualifications: Clearly list your ACII and/or ACILA qualifications in your application. If you have any additional certifications or training related to loss adjusting or claims management, be sure to include those as well.
Highlight Teamwork and Initiative: Since the role requires both teamwork and the ability to work independently, provide examples in your application that showcase your experience in both areas. Discuss how you've contributed to team goals while also taking initiative on individual tasks.
How to prepare for a job interview at Crawford & Company
✨Showcase Your Communication Skills
As a Senior Loss Adjuster, strong communication skills are crucial. Be prepared to demonstrate your ability to convey complex information clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully communicated with clients or colleagues.
✨Highlight Your Customer Focus
This role is heavily customer-focused, so make sure to discuss how you've prioritised customer needs in previous positions. Share specific instances where you went above and beyond to ensure client satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Proactive Approach
The job requires a proactive mindset, especially in meeting KPIs and SLAs. Prepare to discuss how you've taken initiative in past roles to improve processes or resolve issues before they escalated. This will show that you can think ahead and act decisively.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions related to Contractors All Risks claims and other relevant technical knowledge. Brush up on your understanding of policy analysis, liability, and quantum, and be prepared to discuss how you've applied this knowledge in real-world scenarios.
