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- Tasks: Conduct field investigations and manage claims with a focus on customer service.
- Company: Join a leading firm in the insurance industry, dedicated to quality and client satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping clients navigate their claims while developing your investigative skills.
- Qualifications: Self-motivated individuals with strong organisational skills and a passion for problem-solving are encouraged to apply.
- Other info: This role requires a proactive attitude and offers opportunities for personal growth and training.
The predicted salary is between 28800 - 43200 £ per year.
Position Summary
To carry out external investigations in the field. To complete Investigative Telephone Interviews (COI).
Functional Knowledge
- Completion of tasks within SLA.
- Ability to utilise technical skills to complete workload.
- Technical competency to be demonstrated.
- Audit and quality checks.
- Quality of reports.
- Assisting colleagues when required.
- Reactive – responding to daily workloads as dictated by Customer requirements.
- Proactive – helping to enhance customer service, quality and ensure targets are met.
General Background, Experience & Professional Qualifications
- Self motivated.
- Strong organisational and planning skills.
- Excellent technical and investigation skills.
- Proven ability to meet deadlines.
- Progress towards relevant professional qualification.
Key Responsibilities
- Attend appointments within SLA having completed pre visit enquiries in conjunction with CFS Technician.
- To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
- Ensuring that all files are maintained in line with company policy using the appropriate Crawford standard documents.
- Electronic record and paper files are to be replicated.
- Validate policy cover in relation to the loss or damage.
- Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
- Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
- MI reporting.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Behaviours
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping commitments made.
- Can convey message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within the team.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
Skills
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Excellent organisational skills.
- Team player.
- Quality focused – providing quality, value added service.
In Addition
The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
UK- General Property- Regional Investigator - Scotland employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- General Property- Regional Investigator - Scotland
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding the specific tasks, such as conducting Investigative Telephone Interviews and managing claims, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the property investigation field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Showcase your organisational and planning skills by discussing past experiences where you successfully managed multiple tasks or projects. This will highlight your ability to meet deadlines and handle the reactive nature of the job.
✨Tip Number 4
Prepare to discuss how you would enhance customer service and quality in your role. Think of examples where you've improved processes or provided exceptional service, as this aligns with the company's focus on client satisfaction.
We think you need these skills to ace UK- General Property- Regional Investigator - Scotland
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Regional Investigator.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous investigative work or roles that required strong organisational and planning skills. Use specific examples to demonstrate your technical competency and ability to meet deadlines.
Showcase Your Skills: Make sure to mention your customer service and communication skills, as these are crucial for the position. Provide examples of how you've built positive relationships in past roles or how you've proactively solved problems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Crawford & Company
✨Research the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions that assess your investigative skills and technical competency. Brush up on relevant procedures and be prepared to discuss your past experiences in detail.
✨Demonstrate Organisational Skills
Showcase your organisational and planning skills during the interview. You might be asked how you manage multiple tasks or deadlines, so have examples ready that highlight your ability to prioritise effectively.
✨Emphasise Customer Service
Since the role involves interacting with policyholders, emphasise your customer service skills. Share examples of how you've successfully managed client expectations and built positive relationships in previous roles.
