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For Companies At a Glance
- Tasks: Manage environmental claims and provide top-notch service to clients and customers.
- Company: Join a leading firm in the insurance sector, dedicated to sustainability and client satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact while developing your skills in a collaborative and dynamic workplace.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for those looking to kickstart their career in a meaningful way.
The predicted salary is between 36000 - 60000 £ per year.
Position Summary
To proactively manage environmental claims providing excellent service to clients and their customers. Accurately and promptly accept and process new instructions as far as competently possible. Support adjusters and consultants by providing a collaborative approach to Crawford environmental claims and ensure claims are completed to a high standard and high levels of customer service.
Functional Knowledge
- Provide quality service to both internal and external customers.
- Work with colleagues throughout the business.
- Respond to daily workloads as dictated by customer requirements.
- Make sure KPI’s and SLA’s are met.
- Handle and co-ordinate complaints and compliments.
- Achievement of targets.
- Competent use of technology.
General Background, Experience & Professional Qualifications
- Property insurance claims experience preferable but not essential.
- Team player.
Key Responsibilities
- Accurately input data.
- Manage client instructions through the development of high-quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments.
- Dealing with telephone queries, day to day within agreed service criteria.
- Seek new opportunities to “sell” to existing and new clients.
- Processing invoices, both interim and finals, referring where necessary.
- Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
- Dealing with and liaising with insurers and policy holders as appropriate.
- Ensure work is prioritised effectively.
- Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.
- Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
- Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g., new starters).
- Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Behaviours
- Delivers cost efficiency in all activities.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one-to-one situations in a way which is understood.
- Builds and maintains positive relationships within and across teams.
- Seeks feedback and invests time in their own self-development both technically and behaviourally.
Skills
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
UK- Environmental Claims Coordinator employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- Environmental Claims Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Environmental Claims Coordinator role. Understanding the nuances of managing environmental claims and the importance of customer service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the insurance and environmental sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've effectively managed client relationships or resolved complaints in previous roles. This will showcase your ability to handle the demands of the position.
✨Tip Number 4
Stay updated on current trends and regulations in environmental claims and property insurance. Showing that you are knowledgeable about the industry will impress potential employers and highlight your commitment to professional development.
We think you need these skills to ace UK- Environmental Claims Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in environmental claims or property insurance. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to manage claims effectively. Mention specific examples of how you've built trust with clients in previous roles.
Highlight Relevant Skills: Emphasise your attention to detail, communication skills, and ability to work both independently and as part of a team. These are crucial for the role of Environmental Claims Coordinator.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Crawford & Company
✨Research the Company
Before your interview, take some time to research the company and its values. Understanding their approach to environmental claims and customer service will help you align your answers with what they are looking for.
✨Showcase Your Interpersonal Skills
As an Environmental Claims Coordinator, building relationships is key. Be prepared to discuss examples of how you've successfully managed client relationships in the past, highlighting your communication and teamwork skills.
✨Demonstrate Attention to Detail
This role requires accuracy in processing claims. During the interview, mention specific instances where your attention to detail made a difference in your previous work, especially in handling data or managing client instructions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complaints or difficult situations. Think of scenarios from your past experiences where you effectively resolved issues and improved customer satisfaction.
