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- Tasks: Manage complex environmental claims and ensure customer satisfaction throughout the process.
- Company: Join Crawford Environmental, a leader in innovative claims management.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real difference in the insurance industry while developing your skills.
- Qualifications: Experience in loss adjusting and a commitment to learning about insurance.
- Other info: Dynamic role with opportunities for travel and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
To manage and be responsible for all environmental claims provided by Crawford Environmental, including the handling of a portfolio of complex and technical claims.
Undertake the management and handling of a portfolio of complex and technical environmental claims. To visit residential, commercial and agricultural properties. The post holder will be required to liaise with internal colleagues and external stakeholders – Policyholders, Clients, Brokers, Suppliers.
Functional Knowledge- Sound knowledge of the claims handling process – demonstrates knowledge of how the claims notification, investigation and settlement process is managed for a complex claim.
- Sound knowledge of the principles of insurance, and the related insurance products and services – demonstrates understanding of the core principles of insurance and how this is applied to claims management.
- Sound knowledge and understanding of insurance regulation and laws which affect insurance practice - demonstrates understanding of regulatory requirements and how to meet these on a day to day basis.
- Proven ability to meet deadlines.
- Loss adjusting background in UK & Globally – experience of handling large caseload, Liability and EIL experience.
- Ideally possess Insurance qualification (ACII or ACILA) but essential to show commitment to study and gain knowledge.
- To proactively manage a mixed portfolio of domestic, commercial, environmental and agricultural claims from cradle to grave in a manner that supports the customer and partners our insurer clients brand and values.
- To undertake a comprehensive investigation to establish cause of damage / extent of loss and cover, setting a strategy with the customer for case conclusion understanding each individual demand and likely outcomes.
- To work in tandem with the internal team to understand and prioritise what matters to the customer – ensure quality visit takes place by undertaking value add preparation.
- To ensure that time spent adds value to the claims life cycle – apply expertise to undertake value work – right time, right place to actively control costs and reduce indemnity spend.
- To continually review claim activity to identify potential blockages and reduce failure demand.
- To take sole responsibility for every claim personally handled and enhance customer journey by ensuring all parties are kept informed and work collaboratively with key stakeholders to build on end to end flow.
- To ensure technical aspects are referred to the in-house Scientist for review.
- To write meaningful reports and provide insurer updates that support effective settlement / claim conclusion.
- To build strong relations with colleagues, brokers, agents and suppliers to ensure seamless claims handling service.
- To be the customer facing representative of Crawford & Company - promote the Company’s ethics and values and focus.
- Builds trust and respect by keeping commitments made.
- Ensures all activities and decisions improve the service provided for clients.
- Demonstrates a ‘can do’ attitude and is solution oriented to focus on systems improvement.
- Is passionate about the customer and shows a flexible attitude to meet the needs of the customer.
- Enjoys being a team player and openly shares knowledge and skills with the team.
- Sound technical skills to proactively investigate, negotiate and settle property related claims.
- Good problem solving skills to identify failure demand and initiate resolution.
- Excellent analytical skills to quickly identify what matters to the customer to conclude claim efficiently.
- Excellent verbal and written communication skills to convey technical information in a clear and concise way.
- Well developed interpersonal skills to build rapport and manage customer and client expectations.
- Good influencing and negotiation skills to settle claims fairly and promptly.
- Flexible approach – the job holder may be required to travel throughout the UK as and when appropriate.
UK- Environmental Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- Environmental Adjuster
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in environmental claims.
✨Tip Number 3
Practice your pitch! Be ready to explain your background and how it relates to the role of an Environmental Adjuster. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace UK- Environmental Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Environmental Adjuster role. Highlight your experience with complex claims and any relevant qualifications. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit us at Crawford Environmental. Keep it concise but impactful!
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on the claims handling process, especially for complex cases. Be ready to discuss how you would manage a portfolio of environmental claims and demonstrate your understanding of the investigation and settlement processes.
✨Showcase Your Technical Skills
Prepare to talk about your technical skills in investigating and settling property-related claims. Think of specific examples where you've successfully navigated challenges and how your analytical skills helped you identify key issues for customers.
✨Build Rapport with Stakeholders
Since this role involves liaising with various stakeholders, practice how you would build relationships with policyholders, brokers, and suppliers. Highlight your interpersonal skills and give examples of how you've effectively communicated and collaborated in past roles.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss situations where you've identified failure demand and initiated resolutions. Show that you have a 'can do' attitude and are solution-oriented, as this will resonate well with the company's values.