UK- Crawford TPA - Senior Claims Handler

Client: Location: Milton Keynes, United Kingdom Job Category: Other Virtual job fairs – EU work permit required: Yes Job Reference: dc4461460081 Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: Position Summary This role involves handling claims and supporting the team leader in daily operations, including managing productivity, conducting audits, coaching, and mentoring staff. Functional Knowledge Extensive knowledge of the insurance market, basic insurance principles, and their application. Understanding of standard policy terms and market variations. Knowledge of Client SLA compliance, productivity, and quality requirements. Familiarity with FSA procedures and TCF initiatives. Background, Experience & Qualifications Insurance experience required. Team player with excellent communication skills. Key Responsibilities Assist the Team Leader in managing client relationships, ensuring team understanding of requirements, and meeting SLAs and KPIs. Create and use MI to monitor and improve team performance. Plan and organize workload to meet productivity targets. Model core values and communicate team vision. Ensure compliance with policies and regulatory requirements. Monitor call standards and gather feedback to improve customer experience. Share knowledge and mentor new starters. Support internal audits and continuous improvement initiatives. Participate in projects adhering to timelines and requirements. Behaviours Build positive relationships within and across teams. Maintain a customer-focused approach. Communicate effectively and share information. Motivate and energize team members. Approach problems proactively with solutions. Create a learning environment. Drive change to enhance processes. Skills Initiative and attention to detail. Excellent customer service and communication skills. Positive attitude and problem-solving skills. Influencing and decision-making abilities. Strong organizational skills. Clear written and verbal communication. Relationship management and dispute resolution skills. Additional Information The jobholder may be asked to perform other tasks within their knowledge and ability as required. #J-18808-Ljbffr