Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle claims and support team operations, including productivity and audits.
- Company: Join a dynamic team in Milton Keynes focused on excellence in claims handling.
- Benefits: Enjoy a supportive work environment with opportunities for coaching and mentoring.
- Why this job: Be part of a collaborative culture that values growth and development.
- Qualifications: Experience in claims handling is preferred; strong communication skills are essential.
- Other info: EU work permit required; this role offers a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This role is to handle claims and support the team leader within the day to day operation of the team – including productivity, audits, coaching and mentoring of staff
Responsibilities
- Assist the Team Leader manage the client relationship effectively by ensuring the team understand client requirements, deliver to SLAs and achieve KPIs
- Assist the Team Leader create and utilise quantitative and qualitative MI to monitor and drive standards of performance within the team
- Contribute to the operational plan for the team through effective planning and organisation of personal and team’s workload ensuring productivity targets are achieved
- Act as role model for the team by demonstrating and clearly communicating the core values and vision of the team
- Ensure the team is fully compliant with Company policy and procedure and external regulatory requirements
- Act as a customer champion by monitoring standards of call performance and seeking feedback to enhance the customer journey
- Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters)
- Assist the Team Leader with Internal audit procedures and the development of appropriate plans to ensure continuous improvement
- Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements
Qualifications
- Occasional travel to other UK Offices may be required
- No direct reports
- Builds and maintains positive working relationships within own team and across teams breaking down silos
- Behaves in a strongly customer focussed way to ensure development and maintenance of client and customer relationships
- Communicates effectively by sharing, listening and exchanging information
- Inspires and energises others by taking the initiative to make things happen
- Demonstrates a proactive solution focussed approach to problem solving
- Creates a positive learning environment in which the team is motivated to learn and develop
- Champions and drives change to improve ways of working and respond to changing business priorities
- Insurance experience required
- Team player
- Customer service experience
- Excellent and proven communication skills
- Extensive Knowledge of the insurance market, the basic insurance principles and the ability to apply them
- Extensive Knowledge and understanding of standard policy terms and market variations.
- Good understanding of Client SLA compliance/productivity/quality requirements
- Good understanding of FSA procedures and TCF initiative
- Ability to work on own initiative
- Ability to demonstrate attention to detail
- Excellent customer service and communication skills
- A positive attitude and a proactive approach to solving problems
- Influencing skills in order to have a positive impact on team members
- Excellent analytical and decision making ability in order to analyse complex information correctly and make sound decisions to support business needs
- Excellent organisation skills to deliver high standards – time, cost, quality, efficiency and value
- Excellent written and verbal communication skills to communicate in a concise and open manner
- Excellent customer service / client relation skills to manage relationships and provide effective dispute resolution
- Occasional travel to other UK Offices may be required
- No direct reports
TPA Senior Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPA Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in claims handling. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance and claims industry, especially those who work in or around Milton Keynes. Attend local events or join online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience in coaching and mentoring others. Think of specific examples where you've successfully supported team members, as this is a key aspect of the role.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their ethos can significantly enhance your chances of making a positive impression.
We think you need these skills to ace TPA Senior Claims Handler
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Claims Handler position. Understand the key responsibilities, such as handling claims and supporting the team leader, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in claims handling or team support roles. Use specific examples that demonstrate your ability to manage productivity, conduct audits, and mentor staff.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you are interested in working with this company and how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a claims handling role.
How to prepare for a job interview at Crawford & Company
✨Understand the Role
Make sure you have a clear understanding of what a Senior Claims Handler does. Familiarise yourself with the responsibilities, such as handling claims and supporting team leaders. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in claims handling or related fields. Highlight specific examples where you've successfully managed claims, coached team members, or improved productivity. This will show that you're capable of fulfilling the role effectively.
✨Demonstrate Team Leadership Skills
Since the role involves supporting team leaders, be ready to talk about your leadership style. Share instances where you've mentored or coached others, and how you approach team dynamics. This will illustrate your ability to contribute positively to the team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team's goals, challenges they face, or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
