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For Companies At a Glance
- Tasks: Handle liability claims and provide exceptional customer service daily.
- Company: Crawford is the UK's largest team of dedicated Liability adjusters.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a leading company known for innovation and efficiency in claims handling.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Work from one of our 12 offices, all within an hour of any loss.
The predicted salary is between 28800 - 43200 £ per year.
Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on‑demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.
Responsibilities
We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.
You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non‑technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.
This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.
Qualifications
We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service. You’ll ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.
Additionally, We’d Like You To Have
- An insurance qualification such as CII or equivalent, although study support is available
- Experience of end to end caseload management
- Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Maintain awareness of Business Continuity programme and role within it.
- Excellent customer service, organisational & communication skills.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
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TPA Liability Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPA Liability Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in liability claims handling. Understanding how Crawford integrates desk adjusting and self-service technologies can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims industry. Attend relevant events or join online forums to connect with current employees at Crawford, as they can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences that demonstrate your problem-solving skills and ability to handle claims efficiently. This will show your potential to thrive in Crawford's fast-paced environment.
✨Tip Number 4
Research Crawford’s values and mission statement. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace TPA Liability Claims Handler
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Liability Claims Handler. Review the job description thoroughly to understand what Crawford is looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in claims handling or customer service, as well as your ability to work efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Crawford and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Crawford & Company
✨Understand the Company
Before your interview, take some time to research Crawford. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Know the Role
Make sure you have a clear understanding of what a Liability Claims Handler does. Review the job description thoroughly and be prepared to discuss how your skills and experiences align with the responsibilities outlined.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide concrete examples from your past experiences.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, company culture, and growth opportunities. This shows your enthusiasm for the role and helps you determine if Crawford is the right fit for you.
