At a Glance
- Tasks: Handle customer service complaints and escalations in a dynamic out of hours team.
- Company: Crawford & Company is a leading firm in property claims management.
- Benefits: Enjoy flexible non-standard working hours and gain valuable experience in the insurance industry.
- Other info: This part-time role requires a satisfactory DBS check.
- Why this job: Join a supportive team focused on delivering first-class customer satisfaction and problem-solving.
- Qualifications: Strong communication, organisational skills, and a knack for empathy are essential.
Overview
Join to apply for the TPA Customer Service Advisor OOH role at Crawford & Company.
Our Property team is at the heart of our business: managing property claims ranging from minor damage to major to catastrophic events. As a Customer Service Advisor, you’ll be part of our dedicated out of hours team handling and investigating customer service complaints and escalations. The role covers 35 hours over 7 days of out of hours shifts, ideal for those seeking non-standard working hours.
Responsibilities
- Proactively manage a caseload of complaints within the Property team in Milton Keynes.
- Record all specific details and diarise any required follow-up actions.
- Communicate clearly and maintain a calm, methodical approach to bring issues back on track and ensure first-class customer satisfaction with our services.
Qualifications
- Excellent customer service, organisational and communication skills
- Problem solving skills
- Ability to work within a team
- Good IT skills, particularly with Excel, with a keen eye for detail
- Understanding what matters to the customer and putting it first – ability to empathise and reflect the customer’s perspective
Due to the nature of our work, this role is subject to a satisfactory DBS check.
Details
- Seniority level: Not Applicable
- Employment type: Part-time
- Job function: Other
- Industries: Insurance
TPA Customer Service Advisor OOH in Milton Keynes employer: Crawford & Company
Crawford & Company is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a TPA Customer Service Advisor in Milton Keynes, you will benefit from flexible out of hours shifts, allowing for a better work-life balance, while also gaining valuable experience in the insurance industry. With a focus on teamwork and customer satisfaction, Crawford fosters an environment where your skills can flourish and your contributions are recognised.
StudySmarter Expert Advice🤫
We think this is how you could land TPA Customer Service Advisor OOH in Milton Keynes
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly property claims. Understanding common issues and customer concerns will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will prepare you to handle complaints calmly and methodically, which is crucial for this role.
✨Tip Number 3
Highlight your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will demonstrate your capability to manage a caseload of complaints effectively.
✨Tip Number 4
Since the role requires good IT skills, especially with Excel, consider brushing up on your spreadsheet skills. Being able to showcase your proficiency can set you apart from other candidates.
We think you need these skills to ace TPA Customer Service Advisor OOH in Milton Keynes
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the TPA Customer Service Advisor OOH position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your problem-solving skills and ability to handle complaints effectively. Use specific examples to illustrate your capabilities.
Showcase Communication Skills:Since the role requires excellent communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in challenging situations.
Tailor Your Cover Letter:Craft a personalised cover letter that addresses the specific needs of Crawford & Company. Mention your understanding of the property claims process and express your enthusiasm for working in a team that prioritises customer satisfaction.
How to prepare for a job interview at Crawford & Company
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer complaints in the past. Highlight your ability to empathise with customers and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've encountered challenges and how you approached solving them. This will show your potential employer that you can think critically and remain calm under pressure.
✨Familiarise Yourself with the Company
Research Crawford & Company and their property claims process. Understanding their values and how they operate will help you tailor your responses and demonstrate your genuine interest in the role.
✨Highlight Your IT Skills
As the role requires good IT skills, particularly with Excel, be ready to discuss your proficiency with these tools. If possible, mention any relevant experience or projects where you've used Excel to manage data or improve processes.
