At a Glance
- Tasks: Manage client relationships and deliver value through account management and service results.
- Company: Crawford & Company is a leading global provider of claims management solutions.
- Benefits: Enjoy a full-time role with opportunities for personal development and flexible working hours.
- Other info: Flexibility for travel and core hours to accommodate different time zones may be required.
- Why this job: Join a dynamic team focused on client success and continuous improvement in the insurance industry.
- Qualifications: Experience in insurance claims and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the TPA - Client Executive role at Crawford & Company
Location: London, England, United Kingdom
Responsibilities
- Manage the customer relationship at multiple levels for existing portfolio of clients.
- Responsible for value delivery to clients including plan performance, account management and service results.
- Manage new business and growth opportunities with existing & new Crawford clients.
- Manage and develop client relationships
- Take a pro-active consultative approach to understand client needs.
- Identify cause and effect relationships, patterns and trends.
- Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs.
- Contribute to continuous improvement of Crawford services and delivery.
- Constructively engage with the Crawford network to ensure delivery of agreed service.
- Uphold Crawford Code of Business Conduct at all times.
- Demonstrate high levels of Integrity, Client Focus, Professionalism and Teamwork.
- Timely reporting and provision of management information as required.
- Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures).
- Actively seek to develop oneself and take responsibility for your own training and development.
- Negotiate contract and pricing terms throughout the relationship period.
Qualifications
- Able to reprioritise objectives to meet changing business needs.
- Generates innovative solutions, which improve performance, processes or services.
- Develops appropriate relationships to achieve objectives.
- Demonstrates ability to solve complex problems and analyses and applies appropriate solutions.
- Behave in a strongly Client focused way at all times.
- Demonstrate personal integrity in a way which is consistent with the company’s core values.
- Hardworking, passionate and motivated.
- Good understanding of industry.
- Proven experience in insurance claims environment.
- Proven ability to meet deadlines.
- Excellent communication and presentation skills.
- Resolution of issues as and when they arise.
- Ability to constructively provide internal and external feedback.
- Ability to work at a senior level within the company and the client.
- A good understanding of the Insurance market.
- Experience in an Insurance claims environment.
- Proven experience in client management.
- Good communication, report writing and presentation skills.
- The ability to deliver high standard results, promptly.
- Excellent organisational skills.
- Team player who also has the ability to work well using own initiative.
- Flexible approach – travel may be required (e.g., attending UK head office meetings).
- Flexibility with core hours to allow for communication through different time zones.
Seniority level
- Associate
Employment type
- Full-time
Job function
- General Business
Industries
- Insurance
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TPA - Client Executive employer: Crawford & Company
Crawford & Company is an excellent employer, offering a dynamic work culture that values exceptional service and client management. With opportunities for professional growth and the flexibility of a remote role, employees can enjoy a balanced work-life while travelling across the region. The company fosters a supportive environment where your expertise in Loss Adjusting is recognised and rewarded, making it a meaningful place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land TPA - Client Executive
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Crawford & Company). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Crawford & Company. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace TPA - Client Executive
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Crawford & Company.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Crawford & Company. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Crawford & Company
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Crawford & Company to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Crawford & Company, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Crawford & Company's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
