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For Companies At a Glance
- Tasks: Manage client relationships and deliver value through account management and service results.
- Company: Crawford & Company is a leading global provider of claims management solutions.
- Benefits: Enjoy a full-time role with opportunities for personal development and flexible working hours.
- Why this job: Join a dynamic team focused on client success and continuous improvement in the insurance industry.
- Qualifications: Experience in insurance claims and strong communication skills are essential.
- Other info: Flexibility for travel and core hours to accommodate different time zones may be required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the TPA – Client Executive role at Crawford & Company
Location: London, England, United Kingdom
Responsibilities
- Manage the customer relationship at multiple levels for existing portfolio of clients.
- Responsible for value delivery to clients including plan performance, account management and service results.
- Manage new business and growth opportunities with existing & new Crawford clients.
- Manage and develop client relationships
- Take a pro-active consultative approach to understand client needs.
- Identify cause and effect relationships, patterns and trends.
- Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs.
- Contribute to continuous improvement of Crawford services and delivery.
- Constructively engage with the Crawford network to ensure delivery of agreed service.
- Uphold Crawford Code of Business Conduct at all times.
- Demonstrate high levels of Integrity, Client Focus, Professionalism and Teamwork.
- Timely reporting and provision of management information as required.
- Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures).
- Actively seek to develop oneself and take responsibility for your own training and development.
- Negotiate contract and pricing terms throughout the relationship period.
Qualifications
- Able to reprioritise objectives to meet changing business needs.
- Generates innovative solutions, which improve performance, processes or services.
- Develops appropriate relationships to achieve objectives.
- Demonstrates ability to solve complex problems and analyses and applies appropriate solutions.
- Behave in a strongly Client focused way at all times.
- Demonstrate personal integrity in a way which is consistent with the company’s core values.
- Hardworking, passionate and motivated.
- Good understanding of industry.
- Proven experience in insurance claims environment.
- Proven ability to meet deadlines.
- Excellent communication and presentation skills.
- Resolution of issues as and when they arise.
- Ability to constructively provide internal and external feedback.
- Ability to work at a senior level within the company and the client.
- A good understanding of the Insurance market.
- Experience in an Insurance claims environment.
- Proven experience in client management.
- Good communication, report writing and presentation skills.
- The ability to deliver high standard results, promptly.
- Excellent organisational skills.
- Team player who also has the ability to work well using own initiative.
- Flexible approach – travel may be required (e.g., attending UK head office meetings).
- Flexibility with core hours to allow for communication through different time zones.
Seniority level
- Associate
Employment type
- Full-time
Job function
- General Business
Industries
- Insurance
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TPA - Client Executive employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPA - Client Executive
✨Tip Number 1
Familiarise yourself with Crawford & Company's services and values. Understanding their approach to client management and service delivery will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Crawford & Company on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company and its expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage client relationships and solve complex problems. Being able to articulate these experiences clearly will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on trends and changes in the insurance industry. Showing that you have a good understanding of the market will not only impress your interviewers but also help you discuss how you can contribute to Crawford's growth and client satisfaction.
We think you need these skills to ace TPA - Client Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and the insurance claims environment. Use specific examples that demonstrate your ability to manage relationships and deliver value to clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurance industry. Highlight your problem-solving skills and how you can contribute to Crawford & Company’s goals, particularly in managing client relationships and delivering high standards.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey information clearly. Use concise language and structure your documents well to demonstrate your organisational skills.
Demonstrate Industry Knowledge: Include insights or knowledge about the insurance market in your application. This could be through mentioning trends, challenges, or innovations that are relevant to Crawford & Company, showing that you are proactive and informed.
How to prepare for a job interview at Crawford & Company
✨Understand the Client Relationship
Make sure you can articulate how you would manage and develop client relationships. Be prepared to discuss your previous experiences in client management and how you have successfully navigated complex client needs.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've solved complex problems in the past. Highlight your analytical skills and your ability to identify patterns and trends that lead to effective solutions.
✨Demonstrate Industry Knowledge
Familiarise yourself with the insurance market and be prepared to discuss current trends and challenges. Showing that you understand the industry will demonstrate your commitment and readiness for the role.
✨Exhibit Strong Communication Skills
Prepare to showcase your communication and presentation skills. You may be asked to present a case or report, so practice articulating your thoughts clearly and confidently, ensuring you can engage both internal and external stakeholders effectively.