At a Glance
- Tasks: Lead a dynamic team to enhance technical support and quality assurance in the Property Division.
- Company: Join a forward-thinking company committed to excellence and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on innovation and growth.
- Why this job: Make a real impact by driving technical strategy and improving processes.
- Qualifications: Experience in managing teams and strong understanding of property claims is essential.
The predicted salary is between 50000 - 60000 € per year.
The Technical Operations Manager oversees the day-to-day operations of the Technical Excellence Hub, ensuring the effective delivery of technical support, quality assurance activities, and continuous improvement across the Property Division. The role manages a specialist team focused on technical quality, intervention reporting, and workflow support, working closely with the Technical Lead to drive the UK Technical Strategy.
Responsibilities
- Lead and manage daily activities of the Technical Excellence Hub team.
- Support execution of the UK Technical Strategy through delivery of audits, interventions, insights and documentation.
- Oversee productivity, workflow management and technical task prioritisation.
- Ensure technical processes and documentation remain current and consistently applied.
- Produce and act upon MI to improve technical performance and oversight.
- Coordinate technical audits, QA initiatives and intervention reporting.
- Work with operational leaders and the Technical Lead to resolve complex technical issues.
- Develop and coach team members through structured technical development plans.
- Ensure compliance with company policy, regulatory standards and quality expectations.
- Identify opportunities for continuous improvement in technical delivery and efficiency.
Qualifications
- Experience managing teams in technical, QA, auditing or operational support environments.
- Strong understanding of Property claims, technical standards, or adjusting processes.
- Experience with insurer/client relationships and technical communication.
- Excellent analytical skills and ability to interpret MI and quality reports.
- Knowledge of compliance, technical quality frameworks and auditing processes.
- Ability to influence technical standards across teams.
- Insurance or technical qualifications desirable (ACII, Dip CII, CILA etc.).
Technical Claims Manager employer: Crawford & Company
As a Technical Claims Manager at our company, you will be part of a dynamic and supportive work culture that prioritises employee growth and development. We offer comprehensive training programmes and opportunities for career advancement, all while working in a collaborative environment that values innovation and continuous improvement. Located in a vibrant area, our office provides a stimulating atmosphere where your contributions directly impact the success of our Technical Excellence Hub.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Claims Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and understanding of property claims. We recommend practising common interview questions and scenarios related to technical quality and auditing processes to show you’re the right fit.
✨Tip Number 3
Don’t forget to showcase your leadership skills! When discussing your experience, highlight how you’ve managed teams and driven improvements in technical delivery. We want to see how you can lead the Technical Excellence Hub to success.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our team and help us achieve our UK Technical Strategy.
We think you need these skills to ace Technical Claims Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Claims Manager. Highlight your experience in managing teams and any relevant technical qualifications you have. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples that demonstrate your ability to improve processes or lead a team effectively. Numbers and outcomes can really make your application stand out.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us drive the UK Technical Strategy. Keep it engaging and personal – we love to see your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crawford & Company
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of property claims and technical standards. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas, as well as any relevant qualifications you hold.
✨Showcase Your Leadership Skills
As a Technical Claims Manager, you'll be leading a team. Prepare to share your experiences in managing teams, focusing on how you've developed and coached team members in the past. Highlight any structured development plans you've implemented.
✨Be Ready for Problem-Solving Questions
Expect questions about how you've resolved complex technical issues in previous roles. Think of specific challenges you've faced and the steps you took to overcome them. This will show your analytical skills and ability to influence technical standards.
✨Demonstrate Continuous Improvement Mindset
Prepare to discuss how you've identified opportunities for continuous improvement in technical delivery and efficiency. Share examples of audits or QA initiatives you've led, and how they positively impacted your team's performance.
