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- Tasks: Manage complex Financial Lines claims and negotiate settlements for high-value clients.
- Company: Crawford, a leading global insurance services provider with a dynamic culture.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Why this job: Join a growing team and make a real impact in the insurance industry.
- Qualifications: Legal qualification or extensive claims adjusting experience required.
- Other info: Opportunity for client development and occasional travel for meetings.
The predicted salary is between 36000 - 60000 £ per year.
Our Crawford Specialist teams are at the heart of our business: Including our Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events.
The role provides flexible working arrangements within our City Centre offices and working from home, along with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of third-party Liability claims, typically up to the value of £100k.
- You’ll establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes.
- Your portfolio of work will consist of a mixture of employers\’ liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis.
- Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal Services depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and evidence as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve any problems and collate all necessary details to ensure swift settlement / denial whenever possible.
Qualifications
We’re looking for talent: Experienced Liability Adjusters ready for your next move. ACII/LLB or working towards these qualifications would be great, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.
Ideally, we’d like you to have/be:
- Proven ability to handle the full range of EL / PL and Product liability claims including claims involving third party property damage
- Extensive experience of writing investigation reports
- Extensive knowledge of the insurance market
- Extensive technical knowledge within the adjusting arena
- Understanding of Client SLA compliance/productivity/quality requirements
- Proven proficient working knowledge of scoping software and handheld device use
- To understand what matters to the customer and to put this first – putting yourself in their shoes
- Good IT skills, with a keen eye for detail
- Flexibility in travelling
- Full UK driving licence
Due to the nature of our work, this role is subject to a satisfactory DBS check.
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Senior Claims Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Crawford and their Financial Lines claim team. Understand their services and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 3
Practice your negotiation skills! As a Senior Claims Adjuster, you'll need to negotiate settlements effectively. Role-play with a friend or mentor to build confidence and refine your approach before those crucial interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Senior Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with financial lines claims and any relevant qualifications. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims adjusting and how your skills can benefit our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your unique voice show. We appreciate clarity and personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims process, especially in Financial Lines. Be ready to discuss specific cases you've handled, focusing on your approach to investigating claims and negotiating settlements.
✨Showcase Your Client Relationship Skills
Since this role involves maintaining and building client relationships, prepare examples that highlight your proactive communication and service delivery. Think about times when you successfully managed client expectations or resolved issues.
✨Demonstrate Attention to Detail
In the world of claims adjusting, details matter. Be prepared to discuss how you ensure compliance with company procedures and regulatory requirements. You might even want to bring along a sample report you've written to showcase your attention to detail.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when tackling complex claims issues. This will show your problem-solving skills and ability to think on your feet.