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- Tasks: Lead a team in managing diverse property claims and ensure quality oversight.
- Company: Join a leading property claims solutions provider with a focus on teamwork.
- Benefits: Home-based role with travel, competitive salary, and professional development opportunities.
- Why this job: Make a real impact by solving complex claims issues and enhancing customer satisfaction.
- Qualifications: Experience in loss adjusting or claims handling with strong technical knowledge required.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Property Claims Solutions sits at the core of our business, managing a diverse portfolio of property claims ranging from minor incidents to complex losses. As a Technical Adjuster, you will work alongside a team of Adjusters reporting into the Technical Operations Manager. You will provide technical leadership and quality oversight. This is a home-based role with regional travel as required.
Responsibilities
- You will have responsibility for technical oversight, quality control and mentoring within a team of Adjusters in the handling and settling of a mixed caseload of property claims, up to the value of £100K varying in complexity.
- You will also retain a small caseload while providing technical support and direction to colleagues.
- In conjunction with other Technical Adjusters, you will identify and contribute to the delivery of training within the team, working alongside learning and development stakeholders across the business.
- Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues across different business areas, such as Crawford Contractor Connection, Major & Complex Loss, so attention to detail is essential to ensure each step of the claims process is as thorough as possible.
- Your experience will ensure the identification and removal of process barriers enabling swift and fair resolution of claims issues.
- Having the ability to investigate root causes, provide informed decisions and take appropriate action will promote efficient and effective claim handling ultimately delivering the best customer outcomes.
Qualifications
- We are seeking experienced professionals who thrive on problem-solving and delivering exceptional customer outcomes.
- The ideal candidate will bring:
- Previous experience in loss adjusting or commercial/domestic claims handling
- Strong technical knowledge within the adjusting and claims environment
- Extensive knowledge and understanding of FCA/FOS procedures
- Understanding of Client SLA compliance, productivity, and quality requirements
- Proven and proficient working knowledge of scoping software and handheld device use
- Excellent IT skills and a full UK driving licence
- ACII/ACILA qualified or working towards
- Flexibility to travel
Due to the nature of our work, this role is subject to a satisfactory DBS check.
Property Technical Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Technical Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the property claims industry and let them know you're on the hunt for a Technical Adjuster role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of FCA/FOS procedures. Be ready to discuss how you've tackled complex claims in the past and how you can contribute to the team’s success at Property Claims Solutions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've identified and removed process barriers in previous roles. This will demonstrate your ability to deliver exceptional customer outcomes, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Property Technical Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience in loss adjusting or claims handling, and don’t forget to showcase your technical knowledge and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Property Technical Adjuster role. Mention your understanding of FCA/FOS procedures and how you can contribute to efficient claims handling.
Showcase Your Attention to Detail: Since attention to detail is crucial for this role, make sure your application is free from typos and errors. Use clear and concise language to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially those up to £100K. Be ready to discuss specific cases you've handled and how you approached them. This will show your technical expertise and problem-solving skills.
✨Showcase Your Leadership Skills
As a Technical Adjuster, you'll be mentoring others. Prepare examples of how you've led teams or provided guidance in the past. Highlight any training initiatives you've been involved in, as this will demonstrate your ability to contribute to team development.
✨Client Relationships Matter
Be prepared to talk about your experience managing client relationships. Think of instances where you've successfully interacted with clients or brokers to resolve issues or improve processes. This will highlight your communication skills and customer focus.
✨Attention to Detail is Key
Since the role requires thoroughness in the claims process, come equipped with examples that showcase your attention to detail. Discuss how you've identified and removed process barriers in previous roles to ensure efficient claim handling.
