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- Tasks: Support clients by handling and settling Subsidence claims with a focus on communication.
- Company: Join a global leader in the insurance industry with a supportive culture.
- Benefits: Career development, exam support, and a fully inclusive work environment.
- Why this job: Kickstart your career while making a real difference for clients in need.
- Qualifications: Problem solvers with strong negotiation and relationship-building skills are encouraged to apply.
- Other info: Entry-level position with excellent growth opportunities and training provided.
The predicted salary is between 28800 - 43200 £ per year.
Our Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You’ll initially be based in one of our UK offices during training, dependant on location and experience, office based working may be required for the role.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values.
- A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into customer friendly documents.
- The technical aspect takes around six months to master dependant upon your experience, but we’ll provide the tools, guidance and support to guide you through your development and progression.
- The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- We’re looking for talent: problem solvers who relish challenges and provide solutions.
- Candidates that are keen in learning client servicing skills.
- Previous claims handling experience is an advantage, but we’d like to hear from you if you have a similar commercial background.
- Good negotiation skills – for arranging appointments and explaining information when there is pushback on settlement.
- Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not.
- Flexibility in travelling on adhoc occasions for training and meetings.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industries: Insurance
Property Claims Handler (Subsidence) employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler (Subsidence)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating how your problem-solving skills and customer service experience make you a great fit for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from motivated candidates. Plus, it gives you a chance to showcase your interest in our company culture and values.
We think you need these skills to ace Property Claims Handler (Subsidence)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Claims Handler role. Highlight any relevant problem-solving abilities and customer service experience, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your eagerness to learn and grow with us.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application showcases your ability to convey information clearly and effectively. Use examples from past experiences where you’ve successfully communicated with clients or colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Crawford & Company
✨Know Your Stuff
Before the interview, make sure you understand the basics of subsidence claims and the role of a Property Claims Handler. Brush up on technical terms and processes related to claims handling, as this will show your enthusiasm and readiness to learn.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you resolved issues or provided excellent customer service, and be ready to share these stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced and how you approached solving them. This could be anything from negotiating a settlement to dealing with difficult clients. Highlight your thought process and the steps you took to reach a solution.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the training process, career development opportunities, or the company culture. It shows you're genuinely interested and helps you assess if the role is right for you.
