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- Tasks: Manage diverse environmental claims and ensure a smooth customer journey from start to finish.
- Company: Join Crawford & Company, a leader in the insurance industry with strong ethical values.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real difference by helping customers navigate complex claims while building valuable relationships.
- Qualifications: Experience in loss adjusting and a passion for customer service are essential.
- Other info: Dynamic team environment with opportunities for travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Northern Ireland- Environmental Adjuster role at Crawford & Company. Join to apply for the Northern Ireland- Environmental Adjuster role at Crawford & Company.
Responsibilities
- To proactively manage a mixed portfolio of domestic, commercial, environmental and agricultural claims from cradle to grave in a manner that supports the customer and partners our insurer clients brand and values.
- To undertake a comprehensive investigation to establish cause of damage / extent of loss and cover, setting a strategy with the customer for case conclusion understanding each individual demand and likely outcomes.
- To work in tandem with the internal team to understand and prioritise what matters to the customer – ensure quality visit takes place by undertaking value add preparation.
- To ensure that time spent adds value to the claims life cycle – apply expertise to undertake value work – right time, right place to actively control costs and reduce indemnity spend.
- To continually review claim activity to identify potential blockages and reduce failure demand.
- To take sole responsibility for every claim personally handled and enhance customer journey by ensuring all parties are kept informed and work collaboratively with key stakeholders to build on end to end flow.
- To ensure technical aspects are referred to the in-house Scientist for review.
- To write meaningful reports and provide insurer updates that support effective settlement / claim conclusion.
- To build strong relations with colleagues, brokers, agents and suppliers to ensure seamless claims handling service.
- To be the customer facing representative of Crawford & Company – promote the Company’s ethics and values and focus on customer experience.
Qualifications
- Undertake the management and handling of a portfolio of complex and technical environmental claims.
- To visit residential, commercial and agricultural properties.
- Post holder will be required to liaise with internal colleagues and external stakeholders – Policyholders, Clients, Brokers, Suppliers.
- Builds trust and respect by keeping commitments made.
- Ensures all activities and decisions improve the service provided for clients.
- Demonstrates a ‘can do’ attitude and is solution oriented to focus on systems improvement.
- Is passionate about the customer and shows a flexible attitude to meet the needs of the customer.
- Enjoys being a team player and openly shares knowledge and skills with team.
- Proven ability to meet deadlines.
- Loss adjusting background – experience of handling large caseload and losses up to £100k.
- Ideally possess Insurance qualification (ACII or ACILA) but essential to show commitment to study and gain knowledge.
- Sound knowledge of the claims handling process – demonstrates knowledge of how the claims notification, investigation and settlement process is managed for a complex claim.
- Sound knowledge of the principles of insurance, and the related insurance products and services – demonstrates understanding of the core principles of insurance and how this is applied to claims management.
- Sound knowledge and understanding of insurance regulation and laws which affect insurance practice – demonstrates understanding of regulatory requirements and how to meet these on day to day basis.
- Sound technical skills to proactively investigate, negotiate and settle property related claims.
- Good problem solving skills to identify failure demand and initiate resolution.
- Excellent analytical skills to quickly identify what matters to the customer to conclude claim efficiently.
- Excellent verbal and written communication skills to convey technical information in a clear and concise way.
- Well developed interpersonal skills to build rapport and manage customer and client expectations.
- Good influencing and negotiation skills to settle claims fairly and promptly.
- Flexible approach – the job holder may be required to travel throughout the UK as and when appropriate.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
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Northern Ireland- Environmental Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Northern Ireland- Environmental Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Crawford & Company and understanding their values. Tailor your answers to show how you align with their mission and how you can enhance the customer journey as an Environmental Adjuster.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled complex claims in the past. Use real examples to demonstrate your analytical abilities and how you can add value to the claims process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Crawford & Company.
We think you need these skills to ace Northern Ireland- Environmental Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Environmental Adjuster role. Highlight your experience with claims handling and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value a 'can do' attitude and want to see how you approach problem-solving in real situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of the claims handling process, especially for environmental claims. Be ready to discuss specific cases you've managed and how you approached them, as this will show your expertise and understanding of the role.
✨Showcase Your Customer-Centric Approach
Crawford & Company values a strong focus on customer experience. Prepare examples that highlight how you've gone above and beyond for clients in previous roles. This could include how you’ve built relationships or resolved complex issues effectively.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you've identified blockages in the claims process and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving abilities.
✨Communicate Clearly and Confidently
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a brief report or summary of a past claim to demonstrate your ability to convey technical information concisely.
