At a Glance
- Tasks: Support clients with insurance claims and ensure smooth processing.
- Company: Join Crawford & Company, a global leader in claims management.
- Benefits: Competitive salary, full exam support, free snacks, and modern office perks.
- Other info: Dynamic workplace with ongoing training and mentorship for career development.
- Why this job: Kickstart your career in a supportive, inclusive environment with growth opportunities.
- Qualifications: Customer service experience or eagerness to learn; strong relationship-building skills.
The predicted salary is between 26568 - 32472 £ per year.
Our Service Team Operative opportunities are ideal to kickstart your career within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. Our modern contemporary offices are in the heart of Milton Keynes, just a two-minute walk from the MK Centre and are well served by public transport. There’s also great facilities such as a coffee shop on site and comfortable break out zones, as well as a well-equipped kitchen area with free snacks too.
Responsibilities:
- You’ll be supporting our valued clients as the first point of call when they have an insurance claim. These can range from road traffic accidents, uninsured loss recovery, third party interventions, personal injury, key theft and property damage to name a few.
- Within your role, you’ll be taking calls from the insured, making sure you capture all of the relevant information about their claim on our systems.
- You’ll also be working in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim, sharing information with them so that the claim can progress as quickly as possible.
- It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by establishing the facts, explaining your questioning and remaining professional throughout the call.
Qualifications:
- We’re looking for talent: Candidates that are keen in developing client servicing skills.
- Your background can range from any customer service experience, however we’re just as interested to hear from you if you’re looking for your first customer service office role, you are a returner to work or you’re looking to change your career.
- Have strong relationship building skills – engaging with all parties, providing support and help when it’s most needed.
- Understand what matters to the customer and to put this first – putting yourself in their shoes.
- Have excellent Customer service skills or an understanding of the importance of a first-class service.
- Have good IT skills, particularly with excel, with a keen eye for detail.
- Be committed to gaining an insurance qualification which will be fully funded.
- Due to the nature of our work, any offer is subject to a satisfactory work history and DBS check.
About Us:
Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities. With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients.
Our Commitment to Inclusion:
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements. We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.
TPA- Service Team Advisor in Milton Keynes employer: Crawford & Company
Crawford & Company is an exceptional employer, offering a dynamic work environment where employees are empowered to grow and develop their skills through our award-winning SMART training programme. With a strong commitment to inclusion and a competitive benefits package, we provide meaningful career opportunities for Subsidence Consultants, allowing you to make a real impact while enjoying the flexibility of a home-based role with nationwide travel. Join us and be part of a global team dedicated to restoring lives and enhancing communities.
StudySmarter Expert Advice🤫
We think this is how you could land TPA- Service Team Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crawford & Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crawford & Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TPA- Service Team Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crawford & Company:Your cover letter is your chance to shine! Tell us why you want to work at Crawford & Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crawford & Company!
How to prepare for a job interview at Crawford & Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
