At a Glance
- Tasks: Manage and settle property claims, ensuring client satisfaction and efficient resolution.
- Company: Dynamic insurance firm with a focus on client relationships and professional growth.
- Benefits: Home-based role with travel opportunities and potential for career advancement.
- Other info: Join a team that values attention to detail and proactive problem-solving.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: ACII or CILA qualified, or relevant experience; strong negotiation and IT skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our General Property team are at the heart of our business: managing property claims ranging from minor damage to major and catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role is home‑based with regular regional travel required, and occasional overnight stays depending on location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k.
- It’s essential that you put yourself in the shoes of the policy holder, appreciate each situation differently, investigate each claim with tact and a calm manner, establish the facts, and work toward a resolution.
- Client relationships will be key, through management and delivery of SLAs and KPIs, as well as proactive client and broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also liaise with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections, and Legal, so attention to detail is essential to ensure each step of the claims process is thorough, collating and recording all necessary statements and information as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems, and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- ACII or CILA qualified, or certain experience; candidates with commitment to achieve personal qualifications are welcomed.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of client SLA compliance, productivity, and quality requirements.
- Proven proficient working knowledge of scoping software and handheld device use.
- Good negotiation skills – for arranging appointments when required, alternative accommodation, and explaining information when there is pushback on settlement.
- Understanding what matters to the customer and putting it first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
Commercial & Domestic Loss Adjuster - NW England in Manchester employer: Crawford & Company
As a leading player in the property claims sector, we pride ourselves on fostering a supportive and dynamic work environment for our Commercial & Domestic Loss Adjusters. With a focus on employee development, we offer comprehensive training and growth opportunities, ensuring that you can advance your career while making a meaningful impact in the lives of our clients across North West England. Our home-based role provides the flexibility to manage your own schedule, complemented by a culture that values collaboration and client-centric service.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial & Domestic Loss Adjuster - NW England in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend local events, join online forums, or even reach out to current employees at companies you're interested in. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions specific to loss adjusting. Think about how you’d handle various claims scenarios and be ready to share your thought process. We want to see how you put yourself in the policyholder's shoes!
✨Tip Number 3
Showcase your negotiation skills! During interviews, highlight times when you've successfully resolved conflicts or negotiated outcomes. This is key in our field, so let us know how you can bring that to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace Commercial & Domestic Loss Adjuster - NW England in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of the insurance market and any relevant qualifications like ACII or CILA. We want to see how you can bring value to our General Property team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've handled property claims in the past and how you put yourself in the policyholder's shoes. We love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional, just like we do with our claims process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the insurance market. Familiarise yourself with common scenarios and how to handle them. This will show that you understand the role and can think on your feet.
✨Showcase Your Client-Centric Approach
Prepare examples that highlight your ability to empathise with clients. Think about times when you’ve put yourself in someone else's shoes to resolve an issue. This is crucial for a Loss Adjuster, so make sure to convey your commitment to client satisfaction.
✨Demonstrate Your Attention to Detail
Since the role requires meticulous record-keeping and thorough investigations, be ready to discuss how you ensure accuracy in your work. Bring up specific tools or methods you use to maintain high standards in your documentation.
✨Be Ready to Discuss Team Collaboration
You’ll need to liaise with various departments, so prepare to talk about your experience working in teams. Highlight instances where you’ve successfully collaborated with others to achieve a common goal, especially in complex situations.
