Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and settle third party Liability claims with a focus on client relationships.
- Company: Join Crawford & Company, a leader in the insurance industry.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by supporting clients through complex claims processes.
- Qualifications: Experience in Liability Adjusting and strong negotiation skills required.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Our Crawford Specialist teams are at the heart of our business: Including our Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events.
The role provides flexible working arrangements within our City Centre offices and working from home, along with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You will be supporting our valued clients in proactively handling and settling a mixed caseload of third party Liability claims.
- You will establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes.
- Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis.
- Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
- You will also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal Services depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and evidence as required.
- You will need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve any problems and collate all necessary details to ensure swift settlement/denial whenever possible.
Qualifications
- We are looking for talent: Experienced Liability Adjusters ready for your next move.
- ACII/LLB or working towards these qualifications would be great, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.
- Proven ability to handle the full range of EL / PL and Product liability claims including claims involving third party property damage.
- Extensive experience of writing investigation reports.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Good negotiation skills.
- To understand what matters to the customer and to put this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
Due to the nature of our work, this role is subject to a satisfactory DBS check.
Senior Liability Adjuster (London) employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Liability Adjuster (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in liability adjusting. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and claims handling processes. We recommend practising common interview questions related to liability claims so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Liability Adjuster role. We’re always on the lookout for passionate candidates, and applying directly can give you an edge!
We think you need these skills to ace Senior Liability Adjuster (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Liability Adjuster role. Highlight your experience with EL/PL claims and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm!
Showcase Your Investigation Skills: Since the role involves thorough investigations, be sure to mention specific examples of how you've successfully handled claims in the past. We want to know how you get to the root of issues!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of employers' liability and public liability claims. Be ready to discuss specific cases you've handled, focusing on your investigative process and how you established liability. This will show that you have the practical experience they’re looking for.
✨Demonstrate Client-Centric Thinking
Crawford & Company values client relationships, so think about how you can showcase your ability to understand and prioritise client needs. Prepare examples where you’ve gone above and beyond to resolve issues or improve client satisfaction.
✨Highlight Your Attention to Detail
Given the importance of thorough investigations in this role, be prepared to discuss how you ensure accuracy in your reports and evidence collection. Share specific instances where your attention to detail made a significant difference in a claim’s outcome.
✨Showcase Your Teamwork Skills
This role involves liaising with various departments, so it’s crucial to demonstrate your ability to work collaboratively. Think of examples where you’ve successfully worked with others to achieve a common goal, especially in complex claims situations.
