At a Glance
- Tasks: Manage and settle high-value property claims with a focus on client relationships.
- Company: Join a leading insurance firm dedicated to exceptional client service.
- Benefits: Home-based role with travel, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for career advancement and personal development.
- Why this job: Make a real difference by helping clients navigate complex claims in a supportive environment.
- Qualifications: ACII or CILA qualified preferred, but experience is valued; strong communication skills essential.
The predicted salary is between 36000 - 60000 € per year.
Our Property Claims Solutions Team are at the heart of our business: Managing property claims ranging from minor damage to major catastrophic events. As a High Net Worth Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the customer, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution.
- Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible recognising the unique circumstances of HNW property claims.
Qualifications
- ACII or CILA qualified, however candidates who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications.
- Knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Strong technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Experience using scoping tools.
- Good negotiation skills and managing sensitive discussions.
- To understand what matters to the customer and to put this first.
- Exceptional communication and interpersonal skills, with the ability to build trust quickly.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
High Net Worth Loss Adjuster in London employer: Crawford & Company
Join our dynamic Property Claims Solutions Team, where we prioritise a supportive and collaborative work culture that empowers you to excel as a High Net Worth Loss Adjuster. With a focus on professional development and a commitment to client satisfaction, you'll enjoy the flexibility of home-based work while engaging with a diverse portfolio of claims across your region. Our emphasis on employee growth, coupled with competitive benefits and a strong team ethos, makes us an exceptional employer for those seeking meaningful and rewarding careers in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land High Net Worth Loss Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that High Net Worth Loss Adjuster role.
✨Tip Number 2
Prepare for interviews by practising common questions related to property claims and client management. We suggest role-playing with a friend to get comfortable discussing your experience and how you handle complex situations.
✨Tip Number 3
Showcase your soft skills! In this role, building trust and managing sensitive discussions are key. We recommend sharing specific examples from your past experiences that highlight your communication and negotiation skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace High Net Worth Loss Adjuster in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the High Net Worth Loss Adjuster role. Highlight your experience in managing property claims and any relevant qualifications like ACII or CILA. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your understanding of client relationships and your approach to resolving claims.
Showcase Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially those related to high net worth clients. Understand the nuances of different types of claims and be ready to discuss how you would approach various scenarios. This will show that you’re not just familiar with the basics but can handle complex situations with ease.
✨Showcase Your Client Relationship Skills
Since client relationships are key in this role, prepare examples of how you've successfully managed client interactions in the past. Think about times when you’ve resolved issues or built trust quickly. This will demonstrate your ability to put the customer first and handle sensitive discussions effectively.
✨Demonstrate Attention to Detail
In a role where every detail matters, be prepared to discuss how you ensure thoroughness in your work. Bring examples of how you’ve collated and recorded information accurately in previous roles. This will highlight your meticulous nature and commitment to quality.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to claims handling. Practice responding to these types of questions by outlining your thought process and the steps you would take. This will help you convey your problem-solving skills and ability to navigate complex claims efficiently.
