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For Companies At a Glance
- Tasks: Manage client relationships and identify new business opportunities in the insurance sector.
- Company: Dynamic insurance firm with a focus on innovation and customer satisfaction.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Embrace a collaborative culture with global networking opportunities.
- Why this job: Join a vibrant team and make a real impact in the insurance industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Responsibilities
- Account management of an agreed selection of Lloyd's Managing Agents and brokers.
- Establish and build new relationships where these are likely to be beneficial to Crawford.
- Identify new business opportunities, sell appropriate solutions to potential clients and convert to profitable revenue.
- Identify opportunities from within the existing client base and crossâsell additional services.
- Develop strong working relationships with relevant personnel within Crawford business units worldwide.
- Liaise with Crawford class of business teams and regions and assist in promoting their services to the Lloyd's and London markets.
- Work closely with the appropriate Crawford teams to ensure implementation of won new services meets and exceeds client expectations â systems, processes, MI etc.
- Identify new potential contacts for Crawford employees visiting London and where appropriate attend meetings.
- Assist Crawford employees visiting the Lloyd's and London Markets in organising meetings with their known contacts.
- Respond to due diligence requests.
- Create proposals and respond to RFIs.
- Ensure that CRM is maintained in the prescribed manner for all managed accounts and new opportunities.
- Participate in business development projects.
Qualifications
- You will be based from our London office, although able to flexibly work from home.
- Demonstrates a passion for the customer â puts the customer at the heart of activity and decision making.
- Solutionâfocused mindâset.
- Ability to work independently with minimal supervision and prioritise workload.
- Actively seeks and shares information â effectively uses specialist knowledge and experience to benefit the business and customer.
- Responsive and flexible to working across global time zones.
- Willingness to network and join market groups.
- Degree or A levels.
- Insurance qualifications desirable but not essential.
- Understanding of the Lloyds and London markets and the role of the various parties, desirable but not essential.
- Understanding of the claims function in insurance.
- Understanding of US E&S market desirable but not essential.
- Wellâdeveloped and effective written and verbal communication skills, able to articulate complex issues and present both internally and externally.
- Strong interpersonal skills â ability to understand client pain points.
- Good attention to detail, planning and organisational skills.
- Willingness to evolve with the business and with the requirements of the business.
- Good problemâsolver and able to think outside the box.
- IT literate.
We welcome applications from all candidates, no matter their background.
Client Liaison Manager in London employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Liaison Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out to potential contacts on LinkedIn. Building relationships is key to landing that Client Liaison Manager role.
â¨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in the past. This will demonstrate your solution-focused mindset and ability to think outside the box, which is exactly what Crawford is looking for.
â¨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, itâs a great opportunity to reiterate why youâre the perfect fit for the role.
â¨Tip Number 4
Utilise our website to apply! Weâve got loads of resources and job listings that can help you find the right position. Make sure to keep your CRM updated with all your interactions and opportunities â itâll make you stand out as a candidate who knows how to manage accounts effectively.
We think you need these skills to ace Client Liaison Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Manager role. Highlight your experience in account management and relationship building, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Customer Focus: Demonstrate your passion for putting customers at the heart of your work. Share examples of how you've successfully identified client pain points and provided solutions. This will show us that you understand the importance of customer satisfaction in this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to articulate your experiences and achievements. We appreciate well-organised applications that make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows us youâre keen on joining the StudySmarter team!
How to prepare for a job interview at Crawford & Company
â¨Know Your Clients
Before the interview, research the specific Lloyd's Managing Agents and brokers that the company works with. Understanding their needs and pain points will help you demonstrate your customer-centric approach and show how you can build strong relationships.
â¨Showcase Your Solutions
Prepare examples of how you've identified business opportunities in the past and successfully sold solutions. Be ready to discuss how you can apply this experience to cross-sell additional services within the existing client base.
â¨Communicate Clearly
Practice articulating complex issues in a simple way. Since the role requires effective communication with various stakeholders, being able to present your thoughts clearly will set you apart. Consider doing mock interviews to refine your delivery.
â¨Demonstrate Flexibility
Highlight your ability to work across global time zones and adapt to different working styles. Share examples of how you've successfully collaborated with teams from diverse backgrounds, as this will resonate well with the company's international focus.