Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle your own caseload of Liability claims and support complex cases with an Adjuster.
- Company: Crawford & Company is the world's largest independent claims management provider with 80 years of experience.
- Benefits: Enjoy a competitive salary, study support, and career development opportunities in a diverse environment.
- Why this job: Join a rewarding role that offers personal growth and the chance to make a real impact.
- Qualifications: Ideal candidates have claims experience; insurance qualifications are a plus but not mandatory.
- Other info: We embrace diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.
Responsibilities
We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.
You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.
This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.
Qualifications
We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service. You’ll ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.
Additionally, We’d Like You To Have
- An insurance qualification such as CII or equivalent, although study support is available
- Experience of end to end caseload management
- Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Maintain awareness of Business Continuity programme and role within it.
- Excellent customer service, organisational & communication skills.
About Us
We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.
Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.
About
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
- Consciousness
- Capability
- Culture
We welcome applications from all candidates, no matter their background.
#J-18808-Ljbffr
Liability Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liability Claims Handler
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Liability Claims Handler. Understanding the nuances of managing a caseload, negotiating settlements, and liaising with third parties will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with current employees at Crawford & Company, which could give you valuable insights and potentially a referral.
✨Tip Number 3
Brush up on your customer service skills. Since this role involves building strong client relationships, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 4
Research Crawford & Company's values and mission. Being able to articulate how your personal values align with theirs during the interview can demonstrate your genuine interest in the company and its culture.
We think you need these skills to ace Liability Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Liability Claims Handler. Familiarise yourself with the types of claims you'll be handling and the skills required, such as negotiation and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in claims management or customer service. Emphasise any specific achievements or skills that align with the job description, such as end-to-end caseload management or knowledge of FSA procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Crawford & Company and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the claims handling industry.
How to prepare for a job interview at Crawford & Company
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Liability Claims Handler. Familiarise yourself with terms like Employers Liability and Personal Liability, as well as the processes involved in managing claims.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to explain complex information in a simple way. Prepare examples of how you've successfully communicated with clients or colleagues in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled difficult claims or resolved disputes. Highlight your negotiation skills and your ability to manage pushbacks effectively, as these are crucial for success in this role.
✨Research Crawford & Company
Familiarise yourself with Crawford's values, mission, and the services they offer. Understanding their approach to claims management will help you align your answers with their company culture during the interview.
