At a Glance
- Tasks: Support clients by handling and settling subsidence claims with a focus on communication.
- Company: Join Crawford & Company, a global leader in insurance solutions.
- Benefits: Career development support, inclusive culture, and promotional opportunities.
- Other info: Full training provided, with flexibility for travel and growth opportunities.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer experiences.
- Qualifications: Good negotiation and relationship-building skills; IT savvy with attention to detail.
The predicted salary is between 30000 - 42000 £ per year.
Our Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You’ll initially be based in one of our UK offices during training, dependent on location and experience; office‑based working may be required for the role.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling subsidence claims, managing a caseload of domestic and commercial work with various values.
- A large part of this role will involve interpreting technical data, investigation information and repair schedules, then translating this into customer‑friendly documents.
- The technical aspect takes around six months to master, depending on your experience, but we’ll provide the tools, guidance and support to help you develop and progress.
- The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first‑class service to ensure the customer journey is the best possible.
- You’ll need to remove hurdles in the process if required, reduce root‑cause issues, take responsibility to resolve problems, and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- Good negotiation skills – for arranging appointments and explaining information when there is pushback on settlement.
- Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed.
- Understanding what matters to the customer and putting this first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Ideally hold an insurance qualification; if not, we’ll support and fund you to gain this.
- Flexibility in travelling on an ad‑hoc basis for training and meetings.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Finance and Sales, Insurance
Insurance Claims Handler (Subsidence) employer: Crawford & Company
Crawford & Company is an exceptional employer that prioritises employee growth and development, offering comprehensive training and full exam support for those looking to advance their careers in the insurance sector. With a fully inclusive culture and a commitment to providing a first-class service, employees can expect a supportive environment where communication and relationship-building are key. Working in one of our UK offices not only provides a dynamic work setting but also the opportunity to engage with a diverse range of clients, making each day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Handler (Subsidence)
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Crawford & Company. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your negotiation skills. Think of scenarios where you might need to explain complex information clearly. Practice makes perfect, so get a mate to help you role-play!
✨Tip Number 3
Show off your relationship-building skills! During interviews, share examples of how you've helped customers in the past. It’s all about putting yourself in their shoes and showing you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Insurance Claims Handler (Subsidence)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Claims Handler role. Highlight any relevant experience, especially in customer service or claims handling, and don’t forget to showcase your negotiation skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use examples from past experiences where you’ve successfully communicated complex information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Crawford & Company
✨Know Your Stuff
Familiarise yourself with the basics of subsidence claims and the insurance industry. Brush up on technical terms and processes, as this will show your potential employer that you're serious about the role and ready to learn.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to customer service and problem-solving, as these are key in this role. The more you practice, the more confident you'll feel during the actual interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in past roles. Highlight situations where you’ve had to explain complex information in a simple way, as this is crucial for keeping clients informed and satisfied.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
