At a Glance
- Tasks: Assist in handling insurance claims and support external adjusters for efficient settlements.
- Company: Dynamic insurance firm focused on customer satisfaction and ethical practices.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for career advancement.
- Why this job: Make a real difference in people's lives by helping them through their claims journey.
- Qualifications: Knowledge of insurance principles and a commitment to learning.
The predicted salary is between 27000 - 33000 £ per year.
- To pro-actively assist external adjusters with handling claims from a variety of Clients, in a manner that supports efficient and effective settlement for the policy holder.
- To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages.
- To efficiently enhance the day to day work of the external designated loss adjusters by keeping a healthy balance of communication between all parties
Job Description
- To pro-actively assist external adjusters with handling claims from a variety of Clients, in a manner that supports efficient and effective settlement for the policy holder.
- To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages.
- To efficiently enhance the day to day work of the external designated loss adjusters by keeping a healthy balance of communication between all parties
Responsibilities
- To deliver a first class end to end claims handling service – assisting the handling adjusters with progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values.
- To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes.
- To really understand what matters to the customer and put this first - agree visit details and sticking to a strict SLA, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc
- To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience.
- To ensure that time spent adds value to the claims life cycle – undertake value work to actively progress claim, control costs and reduce indemnity spend.
- To take sole responsibility for every claim personally handled – ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow.
- To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service.
- To capture feedback and continuously look for systems improvement to enhance the overall claims handling process.
- To promote the Company’s ethics and values and focus on first principles of getting it right for the customer.
Essential
QUALIFICATIONS
- Sound technical knowledge of principles of insurance and insurance products and services.
- General knowledge and understanding of insurance regulation and laws which affect insurance practice.
- Knowledge of the claims handling process
- General knowledge and understanding of insurance regulation and laws which affect insurance practice.
Desirable
- Post holder will be required to liaise with internal colleagues and external stakeholders– Policy Holders, Clients, Brokers, Suppliers
- Previous experience in handling any High Networth Claims is advantageous.
- Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge.
- Occasional travel to other UK offices may be required
- #J-18808-Ljbffr
Insurance Claims Handler employer: Crawford & Company
Crawford & Company is an exceptional employer, offering a dynamic work environment where employees are empowered to grow and develop their skills through our award-winning SMART training programme. With a strong commitment to inclusion and a competitive benefits package, we provide meaningful career opportunities for Subsidence Consultants, allowing you to make a real impact while enjoying the flexibility of a home-based role with nationwide travel. Join us and be part of a global team dedicated to restoring lives and enhancing communities.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Crawford & Company). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Crawford & Company. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Crawford & Company.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Crawford & Company. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Crawford & Company
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Crawford & Company to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Crawford & Company, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Crawford & Company's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
