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- Tasks: Handle and support domestic insurance claims, ensuring swift settlements and excellent customer service.
- Company: Join Crawford & Company, a global leader in the insurance industry with a supportive culture.
- Benefits: Full exam support, promotional opportunities, and a fully inclusive work environment.
- Why this job: Make a real difference by helping customers navigate their claims with expertise and empathy.
- Qualifications: Experience in domestic claims handling and strong communication skills are essential.
- Other info: Enjoy a dynamic role with opportunities for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our Internal Adjuster opportunities are ideal to progress your career within a well-established and highly successful Global organisation. We also offer personal development with full exam and study support, promotional opportunities and a fully inclusive culture. In return for your commitment, we’ll provide you with the knowhow and support so you’ll become a subject matter expert, providing a first class service to our customers. You will also be working on a rotating shift pattern between 8am – 6pm (Monday – Friday).
Responsibilities
Working in partnership with our Loss Adjusters in the field, you’ll be proactively handling and supporting a varied caseload of Domestic claims up to £50K in value.
A large part of the work is agreeing mitigation on losses at first notification of loss (FNOL) as required, using your judgement, knowledge and experience to gather all evidence and determine the best possible outcome.
When required, you’ll book appointments for our Property Adjusters, providing support with all relevant information beforehand.
Some claimants may require alternative accommodation, so you’ll ensure the reduction of claims lifecycles to reduce costs by proactive management and challenge building scopes and variations when required.
You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- Extensive knowledge of Domestic claims with the ability to confidently deal up to the value of £50K.
- Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
- Strong Customer Skills
- Good communication skills with all stakeholders
- Highly experienced in resolving difficult & complex claims
- Ability to communicate effectively and persuasively including report writing.
- Ability to work in a structured manner to drive for quality
- High personal standards of service delivery as a core skill.
- Ability to empathise and communicate at all levels
- Evidenced ability to plan and organize workload.
- Technical competence and experience of handling property losses up to an agreed value.
Due to the nature of our work, this role is subject to a satisfactory DBS check
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Insurance Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Crawford & Company. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of domestic claims. Be ready to discuss how you've handled similar situations in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, you're not just selling your experience; you're also showcasing your ability to connect with clients and colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Crawford & Company. Let's get you that job!
We think you need these skills to ace Insurance Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Claims Handler role. Highlight your experience with domestic claims and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer service skills and experience in resolving complex claims.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through clear writing or structured responses, we want to see that you can convey information persuasively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of domestic claims, especially those up to £50K. Be ready to discuss specific cases you've handled and how you approached them. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Communication Skills
Since this role requires strong communication with various stakeholders, prepare examples that highlight your ability to negotiate and resolve complex claims. Think about times when you had to communicate difficult information and how you did it effectively.
✨Demonstrate Empathy and Customer Focus
Crawford & Company values a customer-first approach. Be prepared to share instances where you went above and beyond for a client. This could be about helping someone through a tough claim process or finding solutions to their needs.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to claims handling. Practice your responses to scenarios where you need to identify root causes or mitigate losses. This will help you demonstrate your structured approach and problem-solving skills.