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- Tasks: Manage and settle high-value property claims with a focus on client relationships.
- Company: Join a leading insurance firm dedicated to exceptional client service.
- Benefits: Home-based role with travel, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in clients' lives by resolving complex claims with empathy.
- Qualifications: ACII or CILA qualified preferred, but experience is valued too.
- Other info: Dynamic work environment with a focus on teamwork and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Our Property Claims Solutions Team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a High Net Worth Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
Responsibilities
- You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k.
- These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the customer, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution.
- Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
- You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible recognising the unique circumstances of HNW property claims.
Qualifications
- ACII or CILA qualified, however candidates who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications.
- Knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Strong technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Experience using scoping tools.
- Good negotiation skills and managing sensitive discussions.
- To understand what matters to the customer and to put this first.
- Exceptional communication and interpersonal skills, with the ability to build trust quickly.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
High Net Worth Loss Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High Net Worth Loss Adjuster
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that High Net Worth Loss Adjuster role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to property claims and client management. We suggest role-playing with a friend to get comfortable discussing your experience and how you handle complex situations.
✨Tip Number 3
Showcase your soft skills! As a Loss Adjuster, your ability to communicate and build trust is crucial. We recommend sharing specific examples of how you've successfully managed sensitive discussions in past roles during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace High Net Worth Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the High Net Worth Loss Adjuster role. Highlight your knowledge of the insurance market and any relevant qualifications like ACII or CILA. We want to see how you can bring value to our Property Claims Solutions Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about handling property claims and how you can empathise with clients. Show us that you understand the unique challenges of HNW claims and how you plan to tackle them with tact and professionalism.
Showcase Your Communication Skills: As a Loss Adjuster, you'll need exceptional communication skills. In your application, give examples of how you've built trust with clients or resolved sensitive discussions in the past. We love seeing candidates who can connect with people and manage relationships effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially those related to high net worth clients. Understand the nuances of different types of claims and be ready to discuss how you would handle various scenarios. This will show that you’re not just familiar with the basics but can also think critically about complex situations.
✨Showcase Your Client Relationship Skills
Since client relationships are key in this role, prepare examples of how you've successfully managed client interactions in the past. Think about times when you’ve had to negotiate or resolve sensitive issues. Being able to demonstrate your interpersonal skills will set you apart from other candidates.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you ensure thoroughness in your work, especially when collating statements and information. You might even want to bring a sample of your previous work (if applicable) to illustrate your meticulous approach.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face as a loss adjuster and how you would tackle them. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.