Major & Complex Loss - Surveyor - Midlands in Birmingham

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. As a Major and Complex Loss Surveyor, you’ll investigate and provide factual surveying reports to our valued Clients and the Major Loss Team Leader within set SLA’s, working in partnership to ensure all factual information is present.This is a hybrid role and you will be expected to work in the office 2/3 days per week.Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.Our Commitment to InclusionAt Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:Consciousness CapabilityCulture We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process. If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments. So, what are you waiting for? Apply today, we’re looking forward to your application.You’ll ideally be a qualified Surveyor – MRICS, MCIOB or similar preferably with a background in insurance or building reinstatement of damaged buildings. You’ll also have/be:Extensive knowledge and experience with Building construction and Building RegulationsUp to date technical knowledge and experience with approved structural repair methods, cost valuation and regulatory requirementsComputer literate with MS Office suite and embrace new technologiesWillingness to travel to site investigations, with eh occasional overnight stay if requiredThe ability to influence key personnel as to give the product a competitive edgeSomeone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.A high achiever, capable to presenting the product to its best advantageA desire to deliver excellent serviceUpon receipt of instruction, you’ll investigate and report upon Major and Complex Loss incidents that are subject of an insurance claim for and on behalf of Insurers so as they may consider policy coverage, claim acceptance, settlement and/or recovery. As with most claims of a high value or complex nature, this will require site visits to investigate loss circumstances and damage sustained.Typically, you’ll work in partnership with Local Authorities, such as building control, solicitors or emergency services in some extremes regarding liability and prospective loss mitigation contractors. You’ll also liaise with repair contactors regarding the scope and the works required and be the main point of contact to ensure assessment and reporting of settlement options and recommendations via the lead adjuster are communicated appropriately.Full timePosting Date: 2026-09-07