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- Tasks: Conduct field investigations and complete investigative interviews to support claims.
- Company: Join a leading firm in the insurance industry, dedicated to quality service and client satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping clients navigate their claims while developing valuable skills.
- Qualifications: Self-motivated with strong organisational skills; relevant qualifications are a plus.
- Other info: Be part of a dynamic team that values trust, respect, and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Position Summary
To carry out external investigations in the field. To complete Investigative Telephone Interviews (COI).
Functional Knowledge
- Completion of tasks within SLA.
- Ability to utilise technical skills to complete workload.
- Technical competency to be demonstrated.
- Audit and quality checks.
- Quality of reports.
- Assisting colleagues when required.
- Reactive – responding to daily workloads as dictated by Customer requirements.
- Proactive – helping to enhance customer service, quality and ensure targets are met.
General Background, Experience & Professional Qualifications
- Self motivated.
- Strong organisational and planning skills.
- Excellent technical and investigation skills.
- Proven ability to meet deadlines.
- Progress towards relevant professional qualification.
Key Responsibilities
- Attend appointments within SLA having completed pre visit enquiries in conjunction with CFS Technician.
- To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
- Ensuring that all files are maintained in line with company policy using the appropriate Crawford standard documents. Electronic record and paper files are to be replicated.
- Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
- Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
- MI reporting.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Behaviours
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping commitments made.
- Can convey message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within the team.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
Skills
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Excellent organisational skills.
- Team player.
- Quality focused – providing quality, value added service.
In Addition
The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
UK- General Property- Regional Investigator - Scotland employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- General Property- Regional Investigator - Scotland
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding the specific tasks, such as conducting investigative telephone interviews and managing claims, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the property investigation field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your organisational and planning skills by discussing past experiences where you successfully managed multiple tasks. This will highlight your ability to handle the reactive and proactive aspects of the job effectively.
✨Tip Number 4
Research the company’s values and customer service standards. Being able to articulate how your personal values align with those of StudySmarter will make a strong impression and show that you are a good fit for the team.
We think you need these skills to ace UK- General Property- Regional Investigator - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your investigative skills, customer service experience, and any technical competencies that are mentioned.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and qualifications outlined in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Highlight Relevant Qualifications: If you have any professional qualifications or training related to investigations or property management, be sure to mention them. This shows your commitment to the field and enhances your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Crawford & Company
✨Research the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
Given the technical nature of the Regional Investigator role, be ready to discuss your investigative skills and any relevant technical competencies. Prepare examples from your past experiences that demonstrate your ability to handle investigations and meet deadlines.
✨Showcase Your Organisational Skills
This position requires strong organisational and planning skills. Be prepared to discuss how you manage your workload, prioritise tasks, and ensure that you meet service level agreements (SLAs).
✨Demonstrate Customer Service Focus
Since the role involves interacting with policyholders and managing their expectations, highlight your customer service experience. Share specific examples of how you've built trust and maintained positive relationships in previous roles.
