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- Tasks: Manage environmental claims and provide top-notch service to clients and customers.
- Company: Join a leading firm in the insurance sector, dedicated to sustainability and client satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact while developing your skills in a collaborative and dynamic workplace.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Ideal for those looking to kickstart their career in a meaningful role.
The predicted salary is between 28800 - 43200 £ per year.
To proactively manage environmental claims providing excellent service to clients and their customers. Accurately and promptly accept and process new instructions as far as competently possible. Support adjusters and consultants by providing a collaborative approach to Crawford environmental claims and ensure claims are completed to a high standard and high levels of customer service.
Functional Knowledge
- Provide quality service to both internal and external customers.
- Work with colleagues throughout the business.
- Respond to daily workloads as dictated by customer requirements.
- Make sure KPI’s and SLA’s are met.
- Handle and co-ordinate complaints and compliments.
- Achievement of targets.
- Competent use of technology.
General Background, Experience & Professional Qualifications
- Property insurance claims experience preferable but not essential.
- Team player.
Key Responsibilities
- Accurately input data.
- Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments.
- Dealing with telephone queries, day to day within agreed service criteria.
- Seek new opportunities to “sell” to existing and new clients.
- Processing invoices, both interim and finals, referring where necessary.
- Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
- Dealing with and liaising with insurers and policy holders as appropriate.
- Ensure work is prioritised effectively.
- Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.
- Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
- Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g., new starters).
- Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Behaviours
- Delivers cost efficiency in all activities.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within and across teams.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
Skills
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
UK- Environmental Claims Coordinator employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- Environmental Claims Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Environmental Claims Coordinator role. Understanding the nuances of managing environmental claims and the importance of customer service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the insurance and environmental sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've effectively handled complaints or complex situations in previous roles. This will showcase your ability to manage client relationships and meet KPIs.
✨Tip Number 4
Stay updated on FCA procedures and the TCF initiative. Showing that you are knowledgeable about regulatory frameworks will highlight your commitment to compliance and professionalism in the field.
We think you need these skills to ace UK- Environmental Claims Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Environmental Claims Coordinator position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong CV: Your CV should clearly showcase your experience in property insurance claims or related fields. Emphasise your customer service skills, attention to detail, and ability to work both independently and as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a great fit for managing environmental claims and delivering excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Crawford & Company
✨Showcase Your Customer Service Skills
As an Environmental Claims Coordinator, you'll need to provide excellent service to clients. Be prepared to discuss specific examples of how you've handled customer queries or complaints in the past, demonstrating your ability to build trust and maintain positive relationships.
✨Demonstrate Attention to Detail
This role requires accurate data input and management of client instructions. During the interview, highlight instances where your attention to detail has made a difference in your work, especially in processing claims or handling sensitive information.
✨Emphasise Teamwork and Collaboration
The job involves working closely with colleagues and clients. Share experiences that showcase your ability to work as part of a team, how you’ve supported others, and how collaboration has led to successful outcomes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Prepare by thinking of scenarios where you've had to prioritise effectively or resolve conflicts, and be ready to explain your thought process and the results.
