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- Tasks: Handle Liability claims, manage caseloads, and negotiate settlements for clients.
- Company: Crawford is the UK's largest team of dedicated Liability adjusters, known for efficiency and innovation.
- Benefits: Enjoy study support, career development pathways, and a dynamic work environment.
- Why this job: Join a supportive team focused on customer service and professional growth in the insurance sector.
- Qualifications: Insurance qualification preferred; strong candidates from various claims backgrounds are encouraged to apply.
- Other info: Opportunity to develop into a field-based Adjuster with ongoing training and support.
The predicted salary is between 36000 - 60000 £ per year.
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UK- Crawford TPA – Liability Claims Handler, Milton Keynes
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Client:
Location:
Milton Keynes, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5dd8948bf8b3
Job Views:
69
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Position Summary
Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.
General Background, Experience & Professional Qualifications
We’re on the search for talent: candidates within the claims arena who enjoy helping customers and clients by providing first-class claims service. Ideally, you’ll have some Liability claims exposure; however, applications from strong candidates with different claims backgrounds are also welcome.
Additionally, we’d like you to have:
- An insurance qualification such as CII or equivalent, although study support is available
- Experience of end-to-end caseload management
- Ability to prioritize claims, act upon instructions and SLA’s, and be comfortable in a KPI target environment
- Knowledge and/or awareness of FSA procedures and the TCF initiative
- Awareness of Business Continuity programme and your role within it
Key Responsibilities
You will be assigned your own caseload of Liability claims, ranging from Employers Liability and Personal Liability to Commercial claims of varying value. You will work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions swiftly to ensure excellent client relationships built on trust, respect, and quick resolution.
Your duties include gathering relevant evidence, understanding policy cover details, and explaining liability to customers in a clear, non-technical, and unbiased manner. Negotiating settlements and managing pushbacks to ensure swift resolution, as well as liaising with third parties involved in the claims process, will be key to your success.
This role offers the opportunity to develop into a field-based Adjuster, with additional study support and career development pathways available.
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UK- Crawford TPA - Liability Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK- Crawford TPA - Liability Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of Liability claims mentioned in the job description, such as Employers Liability and Personal Liability. Understanding these areas will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Network with professionals already working in the claims sector, particularly those who have experience with Crawford or similar companies. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on industry trends and changes in regulations related to liability claims. This knowledge will not only enhance your understanding but also demonstrate your commitment to the field during discussions with potential employers.
✨Tip Number 4
Prepare to discuss your experience with end-to-end caseload management and how you've successfully prioritised tasks in a KPI-driven environment. Be ready to share specific examples that highlight your problem-solving skills and ability to manage client relationships effectively.
We think you need these skills to ace UK- Crawford TPA - Liability Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the claims arena, especially any exposure to Liability claims. Use specific examples that demonstrate your ability to manage caseloads and meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing first-class claims service. Mention your insurance qualifications and how they relate to the role, as well as your understanding of FSA procedures and the TCF initiative.
Highlight Relevant Skills: In your application, emphasise skills such as negotiation, evidence gathering, and client relationship management. These are crucial for the role and will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the claims handling field.
How to prepare for a job interview at Crawford & Company
✨Understand the Claims Process
Familiarise yourself with the end-to-end claims process, especially in Liability claims. Be prepared to discuss your understanding of how claims are managed and resolved, as well as any relevant experience you have in this area.
✨Showcase Your Customer Service Skills
Since the role involves providing first-class service to clients, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to build trust and resolve issues efficiently.
✨Demonstrate Your Knowledge of Regulations
Brush up on FSA procedures and the TCF initiative. Showing that you are aware of these regulations will demonstrate your commitment to compliance and your understanding of the industry standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage a caseload under pressure. Think of specific scenarios where you had to prioritise tasks or negotiate settlements, and be ready to discuss your approach.
