Marine Cargo Surveyor

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Responsibilities

• Technical and proactive management of insurance loss.
• Initial visits and assessment of damage to a high professional standard.
• Acting as a technical reference point.
• Complaint resolution.
• Attendance at surveys throughout the UK – liaising with clients/other surveyors to arrange and attend surveys involving the movement of cargo by road, air, rail or sea (including warehousing). Recording all information necessary to progress claim and preserving all relevant evidence.
• Report writing and communication with clients – keeping clients updated, dealing with brokers, insurers and corporate clients as necessary.
• Claims adjustment – collating evidence and establishing quantum.
• Desktop claims handling and adjustment – handling claims based upon papers alone, establishing liability and quantum, and making recommendations to clients.
• Instructing and overseeing overseas surveyors – acting as focal point for client, ensuring reports received are readable and contain all pertinent information.
• Maintaining a tight diary system – preserving time bars and generally protecting the client’s position.
• Management of client accounts – ensuring compliance with specific account programmes and instructions where required.
• Day‑to‑day management of junior surveyors.
• Mentoring junior surveyors.
• Maintenance of client computer systems – adding data/documentation to ensure MI is kept up to date.
• Risk‑management advice – assisting clients with claims prevention and efficient logistics operations.
• Business development – building and maintaining good working relationships with clients, optimizing all potential business opportunities and encouraging other team members to raise their profile and market the business.
• Compliance with all health and safety policies.
• Optimising revenue for self and team.

Qualifications

• Good understanding of international transport conventions.
• Good understanding of insurance policy terms.
• Good level of written English.
• Ability to communicate and maintain relationships with clients.
• Experience and strong knowledge of freight/shipping industry.
• Ability to work on own initiative.
• Attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Ability to delegate and motivate team members.
• Ability to coordinate a variety of actions concurrently.
• Ability to share knowledge among more junior team members.
• Ability to work to given targets.
• Self‑motivated with ability to work with minimum supervision.
• Customer focused.
• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – ensuring KPI’s and SLA’s are met.
• Handle and coordinate complaints and compliments.
• Competent use of technology.
• Strong communication skills both written and verbal.
• IT proficient.
• Excellent customer service, organisational & communication skills.
• High profile within market.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other, Information Technology, and Management

Industries

• Insurance