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- Tasks: Lead a dynamic team handling diverse liability claims and ensure swift settlements.
- Company: Join Crawford & Company, a leader in Third Party Administration.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference by guiding a team to deliver exceptional customer service.
- Qualifications: Experience in claims management and a passion for mentoring high-performing teams.
- Other info: Enjoy a supportive environment with flexibility and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the TPA Liability Team Manager role at Crawford & Company.
Job Description: Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manage our rapidly expanding team of claims handlers.
Responsibilities
- Your team will be handling a wide variety of liability claims, so you’ll need to have insight into all manner of claims, from trips and slips to tenancy complaints, subsidence and complex injury cases.
- Your skills and experience as a team leader will help support and guide your team in providing swift settlement within expected service level agreements wherever possible, whilst also ensuring each claim has been fully investigated with a full audit of claims specific information.
- You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.
- Due to the nature of our work, any offer is subject to a satisfactory DBS check.
Qualifications
- An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply
- Evidence of mentoring and developing teams to a high performance standard
- Knowledge of the principals of insurance and claims process
- Exceptional customer service ethics – ensuring clients and policy holders receive a first class service from your team
- The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner
- Strong organisational skills, coupled with attention to detail
- Flexibility in your approach to changing priorities
Seniority
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
Due to the nature of our work, any offer is subject to a satisfactory DBS check.
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Insurance Team Manager employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a team manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your claims knowledge. Make sure you can discuss various types of liability claims confidently, as well as your experience in mentoring teams. This will show that you're not just a leader, but a knowledgeable one!
✨Tip Number 3
Practice your customer service skills! Since exceptional service is key in this role, think of examples where you've gone above and beyond for clients. Being able to share these stories will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Crawford & Company.
We think you need these skills to ace Insurance Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Team Manager role. Highlight your experience in claims handling and team leadership, and don’t forget to mention any specific achievements that showcase your skills in mentoring and developing high-performing teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your understanding of the insurance industry and how your exceptional customer service ethics can benefit our team at Crawford & Company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've dealt with challenges in the past. We want to see how you approach setbacks and resolve issues calmly and methodically, as this is crucial for managing a team handling complex liability claims.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Crawford & Company!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on various types of liability claims, from slips and trips to complex injury cases. Being able to discuss these confidently will show that you understand the role and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored and developed teams in the past. Highlight specific instances where your leadership made a difference, as this will demonstrate your capability to guide the claims handlers at Crawford & Company.
✨Emphasise Customer Service Excellence
Be ready to talk about your approach to customer service. Share experiences where you ensured clients received top-notch service, as this aligns with the company's commitment to providing a first-class experience for policyholders.
✨Stay Calm Under Pressure
Think of scenarios where you faced challenges or setbacks and how you resolved them. Showing that you can handle pressure calmly and methodically will reassure the interviewers that you're the right fit for managing a busy team.
