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- Tasks: Conduct field investigations and telephone interviews to assess claims.
- Company: Crawford & Company is a global leader in claims management with nearly 80 years of experience.
- Benefits: Enjoy competitive salary, strong benefits package, and ongoing training opportunities.
- Why this job: Join a diverse team dedicated to restoring lives and enhancing communities through impactful work.
- Qualifications: No prior experience required; just bring your positive attitude and strong communication skills.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
To carry out external investigations in the field.
To complete Investigative Telephone Interviews (COI).
Responsibilities
- Attend appointments within SLA having completed pre-visit enquiries in conjunction with CFS Technician.
- Investigate loss and/or damage claims in detail using all external sources available and provide advice and assistance to policyholders while managing their expectations.
- Ensure that all files are maintained in line with company policy using the appropriate Crawford standard documents. Electronic record and paper files are to be replicated.
- Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
- Provide regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
- MI reporting.
- Maintain awareness of Business Continuity programme and role within it.
- Demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Qualifications
- Manage a caseload from various principles within client specific SLAs.
- Achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLAs.
- Accurate record keeping.
- Completion of tasks within SLA.
- Ability to utilise technical skills to complete workload.
- Technical competency to be demonstrated.
- Audit and quality checks.
- Quality of reports.
- Assist colleagues when required.
- Reactive – responding to daily workloads as dictated by Customer requirements.
- Proactive – helping to enhance customer service, quality and ensure targets are met.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Excellent organisational skills.
- Team player.
- Quality focused – providing quality, value added service.
- Ensure all activities and decisions improve the service provided for clients.
- Build trust and respect by keeping commitments made.
- Can convey message across in one-to-one situations in a way which is understood.
- Build and maintain positive relationships within the team.
- Seek feedback and invest time in their own self-development both technically and behaviourally.
- Self-motivated.
- Strong organisational and planning skills.
- Excellent technical and investigation skills.
- Proven ability to meet deadlines.
- Progress towards relevant professional qualification.
General Property- Regional Investigator - Scotland employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Property- Regional Investigator - Scotland
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly in relation to claims management. Understanding the nuances of loss and damage claims will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field of property investigation. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to investigations and customer service.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experiences where you managed multiple tasks or cases simultaneously. This will demonstrate your ability to handle the workload expected in this role.
We think you need these skills to ace General Property- Regional Investigator - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Regional Investigator. Focus on your investigative skills, customer service experience, and any technical competencies that relate to the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific aspects of Crawford & Company that resonate with you, such as their commitment to diversity and inclusion, and how your values align with theirs.
Highlight Relevant Qualifications: Clearly outline any qualifications or training that are pertinent to the role, especially if you have experience in claims management or investigations. If you're working towards a professional qualification, mention this as well.
Showcase Soft Skills: Emphasise your soft skills such as communication, organisation, and teamwork in your application. Provide examples of how you've successfully worked in teams or managed customer relationships to demonstrate your fit for the role.
How to prepare for a job interview at Crawford & Company
✨Research Crawford & Company
Before your interview, take some time to learn about Crawford & Company’s history, values, and services. Understanding their mission to restore and enhance lives will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Investigative Scenarios
Given the nature of the Regional Investigator role, be ready to discuss how you would handle specific investigative scenarios. Think about past experiences where you successfully managed claims or resolved issues, and be prepared to explain your thought process and actions.
✨Showcase Your Communication Skills
As this role requires excellent customer service and communication skills, practice articulating your thoughts clearly and confidently. Be prepared to provide examples of how you've effectively communicated with clients or team members in previous roles.
✨Demonstrate Organisational Skills
The ability to manage a caseload and meet deadlines is crucial for this position. During the interview, highlight your organisational strategies and tools you use to keep track of tasks and ensure timely completion, showcasing your proactive approach to workload management.
