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- Tasks: Manage high-value liability claims and collaborate with experts to resolve complex cases.
- Company: Join Crawford & Company, a leader in the insurance industry with a supportive culture.
- Benefits: Enjoy a competitive salary, professional development, and opportunities for career growth.
- Why this job: Make a real impact by handling significant claims and developing your skills in a dynamic environment.
- Qualifications: Customer-focused with strong communication skills and a proactive approach to problem-solving.
- Other info: Flexible working with travel opportunities across the UK and a chance to mentor junior staff.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Executive Liability Adjuster role at Crawford & Company
To handle a portfolio of, principally, high value and/or complex liability claims.
Responsibilities
- Receiving and acknowledging new claims.
- Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
- Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
- Visiting sites, interviewing witnesses and preparation of witness statements.
- Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
- Assisting in the development of less experienced staff members.
- Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
- Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
- Identifying and developing business opportunities for self and team.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Qualifications
- Customer focused.
- Quality focused role – providing quality service to both internal and external customers.
- Team focused – working with colleagues throughout the business.
- Reactive – responding to daily workloads as dictated by customer requirements.
- Proactive – making sure KPI’s and SLA’s are met.
- Handle and co-ordinate complaints and compliments.
- Achievement of targets.
- Competent use of technology.
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Ability to work to given targets.
- Flexible approach – travel throughout the UK as appropriate.
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Shares information, knowledge and experience freely with others.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
- Strong communication skills both written and verbal.
- Excellent customer service, organisational & communication skills.
- ACII and/or ACILA qualification.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
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Executive Liability Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Liability Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Executive Liability Adjuster role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and case management skills. Be ready to discuss how you've handled complex claims in the past and how you can bring value to the team at Crawford & Company.
✨Tip Number 3
Show off your customer service skills during interviews! Remember, this role is all about building relationships with clients and providing top-notch service. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take on the challenges of the role.
We think you need these skills to ace Executive Liability Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Executive Liability Adjuster role. Highlight your experience with high-value claims and any relevant qualifications like ACII or ACILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your customer focus and ability to handle complex cases. We love a good story!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear, concise language and check for any typos. We appreciate attention to detail, so let your writing skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Before the interview, make sure you thoroughly understand the types of high-value and complex liability claims you'll be handling. Brush up on relevant case studies and be ready to discuss how you would approach specific scenarios. This shows your expertise and readiness for the role.
✨Demonstrate Your Customer Focus
Since this role is all about providing quality service, prepare examples that highlight your customer service skills. Think of times when you've gone above and beyond for clients or resolved complaints effectively. This will show that you’re aligned with the company’s values.
✨Show Off Your Team Spirit
This position requires collaboration with various stakeholders, so be ready to talk about your experience working in teams. Share specific instances where you’ve successfully collaborated with colleagues or external experts to achieve a common goal. It’s all about showing you can work well with others!
✨Stay Updated on Industry Changes
Make sure you’re aware of any recent changes in regulations or industry standards that could impact liability claims. Being knowledgeable about FSA procedures and the TCF initiative will impress your interviewers and demonstrate your commitment to staying informed and proactive in your field.
