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- Tasks: Manage high-value liability claims and collaborate with experts to deliver quality service.
- Company: Join Crawford & Company, the world's largest independent claims management provider.
- Benefits: Enjoy competitive salary, strong benefits, and ongoing training opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Customer-focused with excellent communication and organisational skills.
- Other info: Inclusive culture that values diversity and offers growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Talent Acquisition Business Partner at Crawford
Job Description
To handle a portfolio of, principally, high value and/or complex liability claims.
Responsibilities
- Receiving and acknowledging new claims.
- Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
- Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
- Visiting sites, interviewing witnesses and preparation of witness statements.
- Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
- Assisting in the development of less experienced staff members.
- Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
- Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
- Identifying and developing business opportunities for self and team.
- Maintain awareness of Business Continuity programme and role within it
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
- Actively seek to develop oneself and take responsibility for your own training and development
Qualifications
- Customer focused.
- Quality focused role – providing quality service to both internal and external customers.
- Team focused – working with colleagues throughout the business.
- Reactive – responding to daily workloads as dictated by customer requirements.
- Proactive – making sure KPI’s and SLA’s are met.
- Handle and co-ordinate complaints and compliments
- Achievement of targets.
- Competent use of technology.
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Ability to work to given targets.
- Flexible approach – the job holder will be required to travel throughout the UK as appropriate.
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Shares information, knowledge and experience freely with others.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
- Strong communication skills both written and verbal.
- Excellent customer service, organisational & communication skills.
- ACII and /or ACILA qualification.
About Us
We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.
Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.
About
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
- Consciousness
- Capability
- Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance and Sales
Industries: Insurance
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Executive Liability Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Liability Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Crawford's mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Executive Liability Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Executive Liability Adjuster role. Highlight relevant experience and skills that match the job description, like your ability to handle complex claims and your customer service expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your proactive approach and attention to detail, as these are key qualities we value.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors. We want to see your best written work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Crawford!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Before the interview, make sure you thoroughly understand the types of liability claims you'll be handling. Brush up on policy analysis and the nuances of high-value claims. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Communication Skills
As an Executive Liability Adjuster, strong communication is key. Prepare to discuss how you've effectively communicated with clients, insurers, and experts in past roles. Use specific examples to illustrate your ability to convey complex information clearly.
✨Demonstrate Proactive Problem-Solving
Be ready to share instances where you've taken the initiative to resolve issues or improve processes. Highlight your proactive approach to meeting KPIs and SLAs, as this aligns perfectly with what Crawford is looking for in a candidate.
✨Emphasise Team Collaboration
Crawford values teamwork, so prepare to discuss how you've worked collaboratively with colleagues in previous positions. Share examples of how you've supported less experienced staff or contributed to team goals, showcasing your commitment to a team-focused environment.
