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For Companies At a Glance
- Tasks: Manage a diverse portfolio of claims while building strong client relationships.
- Company: Join Crawford & Company, a leader in the insurance industry.
- Benefits: Flexible working options, travel opportunities, and professional development support.
- Why this job: Make a real difference in clients' lives while growing your career in insurance.
- Qualifications: Experience in claims adjusting or insurance qualifications preferred.
- Other info: Dynamic role with opportunities for travel and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the ARIEL Adjuster – Cambridge / Luton role at Crawford & Company
Overview
To manage a mixed portfolio of claims to include domestic, commercial & agricultural.
Responsibilities
- Contribute to the general property productivity targets through effective planning and organization of personal workload.
- Manage the maintenance of Client relationships through management and delivery of SLA\’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- Ensure all Adjusting activities are fully compliant with the company’s procedures and external regulatory requirements.
- Participate where appropriate in the delivery of projects, ensuring personal contribution is completed within timescales and project requirements.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Qualifications
- The role will encompass Adjuster field operations usually within a designated geographical area.
- The role will be either office or home based with regular UK travel required and in addition intermittent overnight stays will be necessary.
- Behave in a strongly customer focused way at all times to ensure development and maintenance of Client relationships
- Demonstrate personal integrity in a way that is consistent with the company’s core values
- Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
- Work within license and refer to colleagues as appropriate
- Demonstrate an enquiring, challenging and objective approach to claims handling
- Build and maintain positive working relationships within own team and across teams breaking down silos
- Demonstrate a solution and action oriented style
- Insurance qualification (preferably ACII or ACILA) or extensive claims adjusting experience preferred
- Previous involvement in insurer client relationship management
- Experience of agricultural insurance claims, rural communities and challenges preferred
- Extensive knowledge and understanding of FCA procedures and TCF initiatives
- Extensive knowledge of the insurance market
- Extensive technical knowledge within the adjusting arena
- Understanding of Client SLA compliance/productivity/quality requirements
- Proven proficient working knowledge of scoping software and hand held device use
- Problem solving ability to recognise difficulties and take appropriate steps to address issues
- Project management skills to deliver targets within budgets and timescales
- Attention to detail
- Dispute and resolution handling skills to manage high level customer complaints effectively and proactively
- Efficient use of technology
- Ability to work on own initiative and within a team environment
- Strong communication skills, both written and verbal
- Excellent customer service and organisational skills
Note: The role will encompass Adjuster field operations usually within a designated geographical area; it may be office or home based with regular UK travel and occasional overnight stays.
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ARIEL Adjuster - Milton Keynes employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARIEL Adjuster - Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute to their goals. Practice common interview questions and think of examples from your experience that showcase your skills in claims adjusting.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that ARIEL Adjuster role. Plus, it’s a great way to show you’re serious about joining our team at Crawford & Company.
We think you need these skills to ace ARIEL Adjuster - Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ARIEL Adjuster role. Highlight your experience in managing claims, client relationships, and any relevant qualifications like ACII or ACILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of FCA procedures and your customer-focused approach.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving abilities, especially in claims handling and customer complaints.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crawford & Company
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims adjusting, especially in domestic, commercial, and agricultural sectors. Be ready to discuss specific examples from your experience that demonstrate your understanding of the claims process and how you've effectively managed client relationships.
✨Showcase Your Customer Focus
Since this role is all about maintaining strong client relationships, prepare to share instances where you've gone above and beyond for clients. Highlight your customer service skills and how you've handled complaints or disputes effectively, as this will show your commitment to client satisfaction.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your ability to think critically and find solutions under pressure.
✨Familiarise Yourself with FCA Procedures
Since knowledge of FCA procedures and TCF initiatives is crucial, make sure you understand these concepts well. You might be asked about how you ensure compliance in your work, so having a solid grasp of these regulations will set you apart from other candidates.
