Marine Cargo Surveyor in Aberdeen

The Surveyor is responsible for the technical and proactive management of an insurance loss. Carry out initial visits and assess damage to a high professional standard. Act as a Technical reference point. Complaint resolution.

Responsibilities

• Attendance at surveys throughout the UK – liaising with clients/other surveyors to arrange and attend surveys involving the movement of cargo by road, air, rail or sea (including warehousing).
• Recording all information necessary to progress claims and preserving all relevant evidence.
• Report Writing and Communication with clients – keeping clients updated, dealing with brokers, insurers and corporate clients as necessary.
• Claims adjustment – collating evidence and establishing quantum.
• Desk top Claims Handling and Adjustment – handling claims based upon papers alone, establishing liability and quantum, making recommendations to clients.
• Instructing and overseeing overseas surveyors – acting as focal point for client, ensuring reports received are readable and contain all pertinent information.
• Maintaining tight diary system - preserving time bars, and generally protecting client's position.
• Management of client accounts – where required, ensuring compliance with specific account programmes and instructions.
• Day to day management of junior surveyors.
• Mentoring of junior surveyors.
• Maintenance of Client Computer Systems – adding data/documentation to ensure MI is kept up to date.
• Risk management advice – assisting clients with claims prevention and efficient logistics operations.
• Business Development – building and maintaining good working relationships with clients. Optimizing all potential business opportunities – encouraging other team members to raise their profile and market the business.
• Compliance with all Health and Safety policies.
• Optimising revenue for self and team.

Qualifications

• Good understanding of international transport conventions.
• Good understanding of insurance policy terms.
• Good level of written English.
• Ability to communicate and maintain relationships with clients.
• Experience and strong knowledge of freight/shipping industry.
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Ability to delegate and motivate team members.
• Able to co-ordinate a variety of actions concurrently.
• Ability to share knowledge amongst more junior team members.
• Ability to work to given targets.
• Self-motivated with ability to work with minimum supervision.
• Customer focused.
• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPI's and SLA's are met.
• Handle and co-ordinate complaints and compliments.
• Competent use of technology.
• Strong communication skills both written and verbal.
• IT proficient.
• Excellent customer service, organisational & communication skills.
• High profile within market.