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- Tasks: Lead a dynamic team to enhance technical support and quality assurance in the Property Division.
- Company: Join a leading firm committed to technical excellence and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on innovation and growth.
- Why this job: Make a real impact by driving technical strategies and improving processes.
- Qualifications: Experience in managing teams and strong understanding of property claims required.
The predicted salary is between 60000 - 75000 £ per year.
The Technical Operations Manager oversees the day-to-day operations of the Technical Excellence Hub, ensuring the effective delivery of technical support, quality assurance activities, and continuous improvement across the Property Division. The role manages a specialist team focused on technical quality, intervention reporting, and workflow support, working closely with the Technical Lead to drive the UK Technical Strategy.
Responsibilities
- Lead and manage daily activities of the Technical Excellence Hub team.
- Support execution of the UK Technical Strategy through delivery of audits, interventions, insights and documentation.
- Oversee productivity, workflow management and technical task prioritisation.
- Ensure technical processes and documentation remain current and consistently applied.
- Produce and act upon MI to improve technical performance and oversight.
- Coordinate technical audits, QA initiatives and intervention reporting.
- Work with operational leaders and the Technical Lead to resolve complex technical issues.
- Develop and coach team members through structured technical development plans.
- Ensure compliance with company policy, regulatory standards and quality expectations.
- Identify opportunities for continuous improvement in technical delivery and efficiency.
Qualifications
- Experience managing teams in technical, QA, auditing or operational support environments.
- Strong understanding of Property claims, technical standards, or adjusting processes.
- Experience with insurer/client relationships and technical communication.
- Excellent analytical skills and ability to interpret MI and quality reports.
- Knowledge of compliance, technical quality frameworks and auditing processes.
- Ability to influence technical standards across teams.
- Insurance or technical qualifications desirable (ACII, Dip CII, CILA etc.).
Technical Claims Manager | London, UK employer: Crawford and Company
Contact Detail:
Crawford and Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Manager | London, UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their technical processes and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and technical expertise relevant to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Claims Manager | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Claims Manager role. Highlight your experience in managing teams and your understanding of property claims. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to improve technical performance and lead a team. We love seeing results!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Crawford and Company
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of property claims and technical standards. Be ready to discuss specific examples from your past experience that demonstrate your understanding of QA processes and how you've managed teams in similar environments.
✨Showcase Your Leadership Skills
As a Technical Claims Manager, you'll be leading a team. Prepare to share your leadership style and how you've developed team members in the past. Think of instances where you've successfully resolved complex issues or improved team performance.
✨Be Data Savvy
Since the role involves interpreting MI and quality reports, be prepared to discuss how you've used data to drive improvements in technical performance. Bring examples of how you've coordinated audits or QA initiatives and the impact they had on your previous teams.
✨Continuous Improvement Mindset
Employers love candidates who are proactive about improvement. Think of specific opportunities for continuous improvement you've identified in past roles and how you implemented changes. This will show your potential employer that you're not just about maintaining standards but also about elevating them.